Finance
OVERCOMING LATE PAYMENTS AND INFLATION WITH DIGITAL INNOVATION
By Bradlie Houldsworth, head of product at Remarkable Commerce Mastercard’s Strive Business Baromete...
25th August, 2022
customers
Latest articles
Business
How to know what and what not to automate in your business
By Matt Weston, founder and managing director of Vantage 365 In today’s fast-paced, increasingly tec...
25th August, 2022
Top Stories
Shell Energy to pay for overcharging price cap customers -Ofgem
(Reuters) -Shell Plc’s UK retail energy business has to pay 536,970 pounds ($635,181) for overchargi...
25th August, 2022
Banking
Winning customers – the five challenge areas for traditional and challenger banks
By Venugopala Dumpala, Practice Head Banking & Financial Services at Firstsource Mobile banking is n...
24th August, 2022
Banking
How a customer centric approach can help banks support consumers with money worries
By Brandon Aitken, Global Business Director | Financial Services Sector at Webhelp The global pandem...
24th August, 2022
Top Stories
Apple expands self-repair support to MacBooks
(Reuters) – Apple Inc said on Monday it would offer customers tools and know-how to repair and servi...
22nd August, 2022
Business
Retail: When the race to win pounds heats up, amazing customer experience becomes a secret weapon.
By Elissa Quinby, Snr director, Global Retail Insights, Quantum Metric Levels of consumer uncertaint...
22nd August, 2022
Top Stories
Australia’s Qantas apologises to customers for operational problems
SYDNEY (Reuters) -Qantas Airways Ltd will offer A$50 ($34) vouchers, loyalty status extensions and l...
22nd August, 2022
Business
The Loyalty Game: Why Merchants Must Play It
By Alan Irwin, Senior Director of Product, Global Payments It’s now a rarity for new retail business...
19th August, 2022
Technology
How AI-powered conversation intelligence transforms CX for financial services companies
By Rich Wang, VP, Customer Success, Observe.AI As was the case for many industries, the pandemic acc...
19th August, 2022
Business
How Can Small Businesses Avoid Customer and Fraudulent Chargebacks
By Gary Prince, SimplyPayMe’s Chief Strategy Officer. For many small businesses, figuring out how to...
18th August, 2022
Finance
The role of finance in developing truly Agile organisations
By Steve Martin, the CEO of Agilistic. There’s no doubt that as with the financial services industry...
18th August, 2022