Consumer Behavior

Image for BILL PAYMENTS VIA MOBILE AND PC TO EXCEED 20BN THIS YEAR, REPRESENTING 16% OF GLOBAL HOUSEHOLD BILLS, FINDS JUNIPER RESEARCH
Top Stories

BILL PAYMENTS VIA MOBILE AND PC TO EXCEED 20BN THIS YEAR, REPRESENTING 16% OF GLOBAL HOUSEHOLD BILLS, FINDS JUNIPER RESEARCH

New findings from leading analysts, Juniper Research, show that the number of household bill payment...

5th August, 2014

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Top Stories

BBA STATISTICS – USE OF CREDIT CARDS RISES BY 6%

Figures published by the BBA show that 204 million credit card purchases were made in May 2014, 6% m...

4th July, 2014

Image for CAXTON FX FINDS BRITS WASTE OVER £100MILLION IN UNUSED LOOSE CHANGE AFTER A HOLIDAY
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CAXTON FX FINDS BRITS WASTE OVER £100MILLION IN UNUSED LOOSE CHANGE AFTER A HOLIDAY

Caxton FX has found that British holiday makers waste over £100million by not reusing their loose ch...

6th June, 2014

Image for EUROPEANS STRUGGLE TO BREAK THE DIRTY CASH HABIT
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EUROPEANS STRUGGLE TO BREAK THE DIRTY CASH HABIT

Two thirds of Europeans believe cash is dirty – but struggle to break the bad habit with only one in...

8th May, 2014

Image for NEW PAYM SYSTEM FROM PAYMENTS COUNCIL SET TO BE HIT WITH OVER 4 MILLION 18-30 YEAR OLDS, RESEARCH REVEALS
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NEW PAYM SYSTEM FROM PAYMENTS COUNCIL SET TO BE HIT WITH OVER 4 MILLION 18-30 YEAR OLDS, RESEARCH REVEALS

Research conducted by Intelligent Environments has found that over four million 18-30 year olds are...

1st May, 2014

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Banking

CHANGING CUSTOMER EXPECTATIONS AND THE RISE OF THE ‘VIRTUAL BANK’

By Hugh Morris, VP for Banking and Financial Services, Genpact Banks today need a better mix of high...

26th March, 2014

Image for US CONSUMERS TWICE AS LIKELY TO SHARE A BAD SERVICE EXPERIENCE THAN UK COUNTERPARTS
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US CONSUMERS TWICE AS LIKELY TO SHARE A BAD SERVICE EXPERIENCE THAN UK COUNTERPARTS

New research from NewVoiceMedia reveals that US consumers are twice as likely to share a bad custome...

19th March, 2014

Image for UK CONSUMERS LESS TOLERANT TO POOR SERVICE THAN US COUNTERPARTS, FINDS RESEARCH
Business

UK CONSUMERS LESS TOLERANT TO POOR SERVICE THAN US COUNTERPARTS, FINDS RESEARCH

Study reveals contrasting responses of British and American consumers to bad service, with UK busine...

27th February, 2014

Image for COMPASS PLUS SURVEY REVEALS TRUST CHALLENGES FOR FINANCIAL INSTITUTIONS
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COMPASS PLUS SURVEY REVEALS TRUST CHALLENGES FOR FINANCIAL INSTITUTIONS

A survey conducted by Compass Plus, an international provider of retail banking and electronic payme...

21st February, 2014

Image for NEW UK “IMPATIENCE INDEX” CONFIRMS GENERATIONAL SHIFT AS DIGITAL CONSUMERS EXPECT RESPONSES IN 10 MINUTES, NOT 10 DAYS
Business

NEW UK “IMPATIENCE INDEX” CONFIRMS GENERATIONAL SHIFT AS DIGITAL CONSUMERS EXPECT RESPONSES IN 10 MINUTES, NOT 10 DAYS

Omnibus Research for KANA Software Highlights Consumers’Impatience with Organisations’ Slow Co...

31st January, 2014

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Banking

GET SMARTER WITH LOYALTY

Switching bank or credit company is now not only easy, but even fast becoming the norm. Indeed, fina...

23rd January, 2014

Image for 25% OF MOBILE DEVICES UNPROTECTED – BRITS NOT AS TECH SAVVY AS THEY THINK
Business

25% OF MOBILE DEVICES UNPROTECTED – BRITS NOT AS TECH SAVVY AS THEY THINK

The Real Hustle’s Paul Wilson shows us what happens when our guard is down Almost one in four of the...

5th October, 2013