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Trustpilot Group TRST.L · GBp

Communication Services · LSE · 🇬🇧 United Kingdom

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256.80p

-3.09%

Close of 9 Nov 2026, in pence

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About Trustpilot Group

Its shares trade on LSE under the ticker TRST.L. It has been listed since 23 March 2021. In the fiscal year to 31 December 2024, it reported revenue of $210.8m and net income of $6.2m. At that date it held total assets of $144.5m and shareholders' equity of $41.4m.

Trustpilot Group Plc operates as holding companies. The firm is focused on developing and hosting an online review platform that helps consumers make purchasing decisions and businesses showcase. The firm's platform creates a place where businesses and consumers can gain actionable insights and collaborate. Through its platform, consumers can share feedback, at any time, about any business with a Website and review feedback left by other consumers. The platform also gives consumers the opportunity to recommend businesses, products, services and locations based on their experiences. Its consumers can search for reviews on any business by category and any business with a Website, whether operating online or offline, can receive a review. The Company’s subsidiaries include Trustpilot Ltd, Trustpilot, Inc., Trustpilot GmbH, Trpilot Pty Limited, Trustpilot UAB, Trustpilot S.r.l. and Trustpilot B.V.

Figures and description from our data supplier, not checked against the company's own report.

Company facts

Sector
Communication Services
Industry
Interactive Media & Services
Listed since
23 Mar 2021
Employees
900

Leadership

Pay as last reported

  • Ms. Zillah Byng-ThorneNon-Executive Independent Chairman of the Board$294,000
  • Mr. Adrian BlairChief Executive Officer, Executive Director, since 2023$1.4m
  • Mr. Hanno DammChief Financial Officer, Executive Director, since 2016$1.9m
  • Ms. Donna VilhelmsenChief People Officer
  • Mr. Dave WilliamsChief Technology Officer
  • Mr. Brian GreenChief Revenue Officer
  • Mr. Anoop JoshiChief Trust Officer
  • Ms. Carrie RyanChief Strategy Officer
  • Ms. Alicia SkubickChief Customer Officer
  • Ms. Anne McsherryCompany Secretary
  • Mr. Mohammed AnjarwalaNon-Executive Director
  • Mr. Peter MuhlmannNon-Executive Director, since 2007$1.4m

Environmental, social and governance

Scores out of 100, from our data supplier

ESG
Overall
60
Environment
43
Social
60
Governance
77
Direct emissions (scope 1)
111 t
Energy emissions (scope 2)
210 t
Value chain emissions (scope 3)
5,966 t
Women in the workforce
45%
Carbon reduction policy
No
Human rights policy
Yes

SWOT analysis

AI-generated by our data supplier. Not written or checked by our editors.

AI-generated

Strengths

  • Trustpilot Group PLC benefits from a well-established presence in the online review market, being one of the leading platforms for customer reviews.
  • The company has built a large user base, with millions of reviews available to provide valuable insights to consumers and businesses alike.
  • Trustpilot's reputation for transparency and trustworthiness has attracted a wide range of businesses, allowing for a diverse portfolio of reviews across various sectors.
  • The platform's advanced review management tools provide businesses with opportunities to engage with customers, gather feedback, and improve their services.

Weaknesses

  • Trustpilot Group PLC may face challenges in verifying the authenticity of all reviews, as some fraudulent or biased reviews may slip through their moderation system.
  • Certain businesses may have concerns regarding negative reviews that could potentially harm their reputation, even if those reviews are from dissatisfied customers.
  • The platform's reliance on user-generated content means that occasional instances of inappropriate language or content could appear, which could impact the experience for users and businesses.

Opportunities

  • Trustpilot Group PLC has the opportunity to continue expanding its user base, attracting more businesses to utilize its platform for reputation management and customer engagement.
  • As the importance of online reviews grows, Trustpilot can capitalize on this trend by offering additional value-added services, such as data analytics and insights to businesses.
  • Expanding into new markets or sectors could provide Trustpilot with new growth opportunities and a broader range of reviews for consumers.

Threats

  • Increased competition from other online review platforms poses a threat to Trustpilot's market dominance, requiring the company to continuously innovate and enhance its offerings.
  • The potential for legal and regulatory challenges regarding the verification and moderation of reviews may impact Trustpilot's operations and reputation.
  • Negative publicity or instances of misuse of the platform could harm Trustpilot's credibility and trust, potentially leading to a loss of users and business partnerships.

Sources and methodology

Data on this tab
Our data supplier
Chart on the Overview
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