67.44
-1.46%
Close of 9 Nov 2026, in EUR
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About Teleperformance
Its shares trade on Euronext Paris under the ticker TEP.PA. It has been listed since 7 January 1985. In the fiscal year to 31 December 2025, it reported revenue of €10.21bn and net income of €497.0m. At that date it held total assets of €11.48bn and shareholders' equity of €4.10bn.
Teleperformance SA engages in the provision of telemarketing, customer relationship management, marketing, and communication services. The company is headquartered in Paris, Ile-De-France. The firm specializes in the customer relation management contact centers. The firm uses a range of distance sales media, including fixed-line and mobile line telephones. Its services include information services, technical assistance, acquisition of clients and debt collection services. Its subsidiaries include Teleperformance France, Synerfil, Iberphone, Wibilong SAS, Telepoerformance Intermediation, Citytech and Teleperformance Group Inc, among others. Teleperformance SA operates in countries such as the United Kingdom, Norway, Tunisia, Greece, the United States, among others. Teleperformance SE also operates through Aegis USA Inc., an outsourcing and technology company in United States, Philippines and Costa Rica.
Figures and description from our data supplier, not checked against the company's own report.
Company facts
- Sector
- Industrials
- Industry
- Professional Services
- Listed since
- 7 Jan 1985
- Employees
- 383,233
- Website
- teleperformance.com ↗
Leadership
Pay as last reported
- Mr. Moulay Hafid ElalamyNon-Executive Independent Chairman of the Board
- Mr. Daniel JulienChief Executive Officer, Director, since 2003€8.5m
- Mr. Thomas MackenbrockDeputy Chief Executive Officer, Member of the Executive Committee€1.2m
- Mr. Olivier RigaudyChief Financial Officer, Executive Director, Member of the Executive Committee, Deputy Chief Executive Officer - Finances€3.3m
- Mr. Alan WintersChief People and Diversity Officer, Deputy Chief Global Compliance Officer, Member of the Management Committee, since 2023
- Mr. Dev MudaliarGlobal Chief Information Officer, Member of the Management Committee
- Ms. Luciana CemerkaChief Marketing Officer, Member of the Executive Committee
- Ms. Teri O'BrienGlobal Chief Legal and Compliance Officer, Member of the Executive Committee
- Mr. Pablo AntojaChief Business Development Officer, LATAM Region, Member of the Management Committee
- Mr. David CookPresident - Business Development, EW, Member of the Management Committee
- Ms. Christine ErnultDeputy Group Chief Financial Officer, Member of the Management Committee
- Ms. Kelly GrypariChief Financial Officer, EMEA, Member of the Management Committee
Environmental, social and governance
Scores out of 100, from our data supplier
- Overall
- 81
- Environment
- 81
- Social
- 99
- Governance
- 62
- Direct emissions (scope 1)
- 23,165 t
- Energy emissions (scope 2)
- 188,701 t
- Value chain emissions (scope 3)
- 491,223 t
- Women in the workforce
- 53%
- Carbon reduction policy
- Yes
- Human rights policy
- Yes
SWOT analysis
AI-generated by our data supplier. Not written or checked by our editors.
Strengths
- Teleperformance SE possesses several strengths that contribute to its success in the market. Firstly, it has a strong global presence, operating in multiple countries throughout the world. This allows the company to serve a diverse client base and tap into various markets. Additionally, Teleperformance's extensive experience in the industry has enabled it to build a solid reputation and establish long-term relationships with clients.
- Furthermore, the company's advanced technology infrastructure and innovative solutions provide a competitive edge. The use of cutting-edge technologies enhances operational efficiency, enables effective customer service delivery, and supports scalability.
- Another strength of Teleperformance is its highly-skilled and multilingual workforce. The company's employees are trained to deliver exceptional customer experiences, ensuring customer satisfaction and loyalty.
Weaknesses
- Although Teleperformance has numerous strengths, it also faces certain weaknesses that may hinder its performance. One of the weaknesses is the potential for high employee turnover due to the demanding nature of the call center industry. This can result in additional recruitment and training costs and may impact overall service quality.
- Additionally, the company's heavy reliance on technology and automation may create vulnerabilities in the event of system failures or cybersecurity threats. Proper contingency plans need to be in place to mitigate these risks and ensure uninterrupted service delivery.
Opportunities
- Teleperformance SE has several opportunities for growth and expansion. The increasing demand for outsourced customer service and technical support provides a favorable market environment for the company. By leveraging its global presence and expertise, Teleperformance can attract new clients and expand its service offerings.
- Furthermore, the rise of digital transformation and the adoption of artificial intelligence in customer service present opportunities for Teleperformance to enhance its capabilities and offer more sophisticated solutions. By investing in emerging technologies, the company can stay ahead of the competition and meet evolving customer expectations.
Threats
- Despite its strengths and opportunities, Teleperformance SE also faces certain threats in the market. One of the threats is intense competition from other outsourcing service providers. To maintain its market position, the company needs to continuously differentiate itself through exceptional service quality, technological innovation, and competitive pricing.
- Another threat comes from potential economic downturns that could lead to reduced customer spending and outsourcing budgets. Teleperformance should anticipate and adapt to changing economic conditions to mitigate the impact on its business.
Sources and methodology
- Data on this tab
- Our data supplier
- Chart on the Overview
- TradingView
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