12.01
-0.83%
Close of 9 Nov 2026, in USD
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About Freshworks
From its filings with the US Securities and Exchange Commission
Freshworks is based in San Mateo, California and is incorporated in Delaware. Its shares trade on Nasdaq under the ticker FRSH. The SEC classifies its business as prepackaged software. In the fiscal year to 31 December 2025, it reported revenue of $838.8m and net income of $183.7m. At that date it held total assets of $1.60bn and shareholders' equity of $1.03bn. By business, Subscription services, software licenses and maintenance brought in 98.9% of revenue, followed by Professional services at 1.1%.
We provide people-first AI service software that organizations use to deliver exceptional employee and customer experiences. Our employee experience (EX) products include Freshservice, Freshservice for Business Teams, Device42 and FireHydrant. Our customer experience (CX) products include our Freshdesk suite of products. Our AI offerings, which include Freddy AI Agents, Freddy AI Copilot and Freddy AI Insights, further enhance the employee and customer experience and are designed to boost productivity. Currently, nearly 75,000 companies use Freshworks' uncomplicated solutions to increase employee efficiency and customer loyalty.
Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI is designed to eliminate friction, making employees more effective and organizations more productive.
Businesses from approximately 170 countries around the world use Freshworks products to delight their customers and employees every day. As of December 31, 2025, over 60% of our annual recurring revenue (ARR) was from customers with more than 250 employees. We provide products across multiple markets in order to address the needs of businesses of all sizes that need to digitally transform to delight their customers and employees.
Quoted from its 10-K, filed 26 Feb 2026. Read the filing on SEC.gov ↗
Company facts
- Sector
- Information Technology
- Industry
- Software
- Listed since
- 22 Sept 2021
- Employees
- 4,500
- Website
- freshworks.com ↗
- Head office
- 2950 S. DELAWARE ST., SAN MATEO, CA, 94403
- Incorporated in
- DE
- Classification
- Services-Prepackaged Software
- Filer status
- Large accelerated filer
Leadership
Pay as last reported
- Mr. Rathna MathruboothamExecutive Chairman of the Board, Co-Founder, since 2010$18.9m
- Mr. Dennis WoodsidePresident, Chief Executive Officer, Director, since 2022$15.0m
- Mr. Tyler SloatChief Financial Officer, Chief Operating Officer$10.1m
- Ms. Mika YamamotoChief Customer and Marketing Officer$3.9m
- Ms. Roxanne AustinLead Independent Director$251,219
- Ms. Johanna FlowerIndependent Director$234,610
- Mr. Sameer GandhiIndependent Director$245,834
- Mr. Randy GottfriedIndependent Director$255,636
- Mr. Zachary NelsonIndependent Director$237,065
- Mr. Barry PadgettIndependent Director$239,636
- Mr. Frank PelzerIndependent Director$238,136
- Ms. Jennifer TaylorIndependent Director$231,191
Environmental, social and governance
Scores out of 100, from our data supplier
- Overall
- 34
- Environment
- 2
- Social
- 62
- Governance
- 39
- Carbon reduction policy
- No
- Human rights policy
- Yes
SWOT analysis
AI-generated by our data supplier. Not written or checked by our editors.
Strengths
- Freshworks Inc. has several strengths that contribute to its success:
Weaknesses
- Freshworks Inc. also has a few weaknesses that can be improved upon:
Opportunities
- Freshworks Inc. can leverage the following opportunities to further grow its business:
Threats
- Freshworks Inc. should be aware of the following threats that may impact its operations:
Sources and methodology
- Data on this tab
- Our data supplier
- Chart on the Overview
- TradingView
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