6.18
+3.87%
Close of 9 Nov 2026, in USD
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About eGain
From its filings with the US Securities and Exchange Commission
eGain is based in Sunnyvale, California and is incorporated in Delaware. Its shares trade on Nasdaq under the ticker EGAN. The SEC classifies its business as prepackaged software. In the fiscal year to 30 June 2026, it reported revenue of $91.1m and net income of $8.9m. At that date it held total assets of $148.0m and shareholders' equity of $84.2m.
In July 2026, Gartner named eGain a Leader in the first-ever Magic Quadrant for Customer Service Knowledge Management Systems, positioned highest for Ability to Execute and furthest for Completeness of Vision. Our solutions are used by large enterprises and government organizations across North America and Europe.
Our assessment, based on more than two decades of serving clients, is that good contact center agents ignore most information piled on their screens across multiple windows and tabs when they are interacting with customers. They focus on the customer conversation. Meanwhile, businesses expect agents to remember and refresh growing know-how that is needed to answer customer questions across complex, expanding product portfolios and compliance-heavy processes, and then recall it contextually in the moment of truth, when the customer is on the line. In addition, this is expected of an entry-level workforce that is not well-paid, routinely replaced, and globally dispersed, mainly for cost reasons. This knowledge and guidance gap helps explain why Gartner has identified knowledge management systems, alongside live chat and self-service portals, as essential tools for fast, scalable support, and why 58% of customer service leaders in a Gartner survey published in December 2025 said they plan to upskill agents into knowledge management specialists.
Quoted from its 10-K, filed 10 Sept 2026. Read the filing on SEC.gov ↗
Company facts
- Sector
- Information Technology
- Industry
- Software
- Listed since
- 23 Sept 1999
- Employees
- 444
- Website
- egain.com ↗
- Head office
- 1252 BORREGAS AVENUE, SUNNYVALE, CA, 94089
- Incorporated in
- DE
- Classification
- Services-Prepackaged Software
- Filer status
- Non-accelerated filer<br>Smaller reporting company
Leadership
Pay as last reported
- Mr. Ashutosh RoyChairman of the Board, President, Chief Executive Officer, since 1997$471,835
- Mr. Eric SmitChief Financial Officer$523,222
- Mr. Rao ChandrasekharSenior Vice President - Products and Services$446,187
- Dr. Phiroz DarukhanavalaLead Independent Director$82,377
- Mr. Brett ShockleyIndependent Director$72,377
- Mr. Gunjan SinhaIndependent Director, since 1997$72,377
- Mr. Todd KehrliInvestor Relations, since 2017
Environmental, social and governance
Scores out of 100, from our data supplier
- Overall
- 53
- Environment
- 61
- Social
- 41
- Governance
- 56
- Carbon reduction policy
- No
- Human rights policy
- Yes
SWOT analysis
AI-generated by our data supplier. Not written or checked by our editors.
Strengths
- eGain Corp has a strong track record of providing innovative customer engagement solutions.
- The company has a dedicated team of experienced professionals with expertise in advanced technologies.
- eGain Corp has a wide range of industry-leading software products that cater to different customer needs.
Weaknesses
- eGain Corp relies heavily on software revenue, which makes it susceptible to market fluctuations.
- Limited brand recognition in comparison to some of its larger competitors.
- The company may face challenges in expanding its customer base due to intense competition in the market.
Opportunities
- The growing demand for customer engagement solutions presents opportunities for eGain Corp to expand its market share.
- eGain Corp can leverage advancements in artificial intelligence and machine learning to develop more advanced and efficient software solutions.
- Potential partnerships with larger tech companies could help eGain Corp reach a broader customer base.
Threats
- Intense competition in the customer engagement solutions market from both established players and emerging startups.
- Rapid technological advancements may require eGain Corp to continuously update and enhance its software offerings to remain competitive.
- Economic downturns or market volatility could impact customer spending on software solutions, affecting eGain Corp's revenue.
Sources and methodology
- Data on this tab
- Our data supplier
- Chart on the Overview
- TradingView
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