0.00
—
Close of 28 Oct 2026, in USD
Search any instrument
Reference data, closing prices and charts across 45,000 companies, plus crypto, commodities and currencies.
About Atento
Its shares trade under the ticker ATTOF. It has been listed since 2 October 2014. In the fiscal year to 31 December 2022, it reported revenue of $1.39bn and a net loss of $295.6m. At that date it held total assets of $886.0m and shareholders' equity of −$348.9m.
Atento SA engages in the provision of customer relationship management business process outsourcing services and solutions. The firm offers a portfolio of CRM BPO services, including customer care, sales, collections, back office, and technical support. The firm's activities are divided into three segments corresponding to its geographical presence in the world: Brazil, America, and EMEA. America includes subsidiaries in Latin America and EMEA in Spain, Colombia, and Marocco. Its services and solutions are delivered across multiple channels including digital (short message service (SMS), e-mail, chats, social media, and applications, among others) and voice, and are enabled by process design, technology, and intelligence functions. The firm also has client relationships across a range of industries working in sectors, such as telecommunications, banking and financial services, and multi-sector, which comprise the consumer goods, services, public administration, pay television, health
Figures and description from our data supplier, not checked against the company's own report.
Company facts
- Sector
- Industrials
- Industry
- Commercial Services & Supplies
- Listed since
- 2 Oct 2014
- Employees
- 139,805
Leadership
Pay as last reported
- Mr. Charles SykesNon-Executive Chairman of the Board
- Mr. Dimitirius de OliveiraChief Executive Officer, Director
- Mr. Alexandre Mafra GuimaraesChief Financial Officer
- Ms. Kiomara HidalgoChief People Officer
- Mr. Anil BhallaExecutive Director, since 2022
- Mr. Josh AshbyChief Delivery Officer
- Mr. Nick DelisChief Commercial Officer
- Ms. Virginia TraperoChief Legal Officer
- Mr. Mark Nelson-smithDirector
- Mr. John ChapmanNon-Executive Director
- Mr. John MaddenIndependent Director
- Mr. Rober PayneIndependent Director
Environmental, social and governance
Scores out of 100, from our data supplier
- Overall
- 63
- Environment
- 66
- Social
- 83
- Governance
- 39
- Direct emissions (scope 1)
- 6,365.69 t
- Energy emissions (scope 2)
- 20,009.63 t
- Women in the workforce
- 65.6%
- Carbon reduction policy
- Yes
- Human rights policy
- Yes
SWOT analysis
AI-generated by our data supplier. Not written or checked by our editors.
Strengths
- Atento SA is a leading provider of customer relationship management and business process outsourcing solutions.
- Strong brand presence and reputation in the market.
- Wide range of services offered, catering to various industries and sectors.
- Diverse and experienced workforce, capable of delivering innovative solutions.
- Global presence with offices in several countries, providing access to a broad customer base.
Weaknesses
- Dependence on a few key clients for a significant portion of revenue.
- Heightened competition in the customer service outsourcing industry.
- Reliance on technology and infrastructure, making the business vulnerable to disruptions.
- Limited diversification in service offerings, which may hinder business growth.
- Operational challenges in managing large-scale projects and handling high call volumes.
Opportunities
- Rising demand for customer service outsourcing due to increasing focus on customer satisfaction.
- Expanding into emerging markets with growing business process outsourcing industry.
- Growing trend of digital transformation and the need for advanced technological solutions.
- Potential for strategic partnerships and collaborations to enhance service offerings.
- Increasing adoption of artificial intelligence and automation in customer service processes.
Threats
- Fluctuations in economic conditions and currency exchange rates impacting business operations.
- Intense competition from local and international customer service outsourcing providers.
- Regulatory changes and compliance requirements affecting operational efficiency.
- Data security and privacy concerns in handling customer information.
- Potential disruption caused by natural disasters or other unforeseen events.
Sources and methodology
- Data on this tab
- Our data supplier
- Chart on the Overview
- TradingView
Nothing here is investment advice. Prices can be delayed or wrong, so check with the exchange before relying on them. Data for this page. How we cover markets.