retention

Image for 5 Dealer-Smart Fixes for the Loyalty Penalty in Financial Services

5 Dealer-Smart Fixes for the Loyalty Penalty in Financial Services

Modern pricing models often reward acquisition over tenure, so “loyalty” can end up costing customer...

9th February, 2026

Image for Communicating the Essence of Customer Satisfaction and Retention

Communicating the Essence of Customer Satisfaction and Retention

Businesses are discovering that customer loyalty fuels more than repeat purchases; it generates inva...

9th January, 2025

Image for If your benefits programme isn’t performing, it’s likely to be one of these five digital-age reasons, says Aon

If your benefits programme isn’t performing, it’s likely to be one of these five digital-age reasons, says Aon

Aon Employee Benefits, the UK health and benefits business of Aon plc (NYSE:AON), has identified fiv...

1st August, 2018