Top Stories
British Airways cancels more flights at ‘most challenging period’ in history
LONDON (Reuters) – British Airways is cancelling more flights scheduled for the summer holiday seaso...
5th July, 2022
customers
Latest articles
Technology
Measurement in the privacy age
By Simon Wardropper, CEO at Realtime Media The digital ads landscape has shifted significantly over...
1st July, 2022
Technology
Conversational AI in banking – 3 common mistakes that businesses make
By Faisal Abbasi, Managing Director UK & Ireland, Europe, Amelia The Financial Services (FinServ) in...
30th June, 2022
Top Stories
Moscow mall opens for Russian business after big brand exodus
MOSCOW (Reuters) – Western fashion brands are conspicuous by their absence at a gleaming new shoppin...
30th June, 2022
Technology
Embedded Insurance 2.0: How it Will Change Customer Relationships Forever
By Rory Yates, head of strategy for EMEA and APA, EIS Insurance One of the greatest challenges insur...
29th June, 2022
Top Stories
UK’s energy regulator proposes package to boost grid capacity
(Reuters) -Britain’s energy regulator proposed a spending package of 20.9 billion pounds ($25.48 bil...
29th June, 2022
Banking
Personalisation is not a bonus for a bank’s customers, it’s the expected bottom line
By Bentzium Aviv, EMEA financial services, Amdocs In the past, personalisation has been seen as some...
28th June, 2022
Technology
How banks can keep customers at the forefront during digital transformation
By Amanda Beesley, MD Financial Services & Insurance Division at Paragon Customer Communications The...
28th June, 2022
Banking
Banking-as-a-Service is Changing the Future of Fintech
By Ion Fratiloiu, Head of Commercial, Yobota The Financial Services (FS) industry continues to under...
28th June, 2022
Top Stories
UK to cut Heathrow charges after airline protests
LONDON (Reuters) -London’s Heathrow Airport will have to lower landing fees over the next four years...
28th June, 2022
Business
Making information work for the customer – the key role of knowledge management
By Gary Bennett, VP UKI/MEA/Northern Europe at Enghouse Interactive In customer service, knowledge i...
27th June, 2022
Technology
Multilingual AI analytics are key to unlocking the power of CX for business growth
By Michalis Michael, CEO of DMR Text analytics is a powerful discipline, capable of finding and anno...
24th June, 2022