Technology
How conversational AI is giving financial service organisations the edge in customer relations
By Vijai Shankar, VP of Product & Growth Marketing at Uniphore Even pre-pandemic, the financial serv...
26th July, 2022
customers
Latest articles
Technology
Done with the Disconnect: The Benefits of Digital Customer Service
By Rick DeLisi, Lead Research Analyst of Glia Contacting customer service–especially on the phone–ca...
26th July, 2022
Banking
Banks must find their voice for young people amidst the current crisis
By Alex Young, MD, We Are Futures As the cost of living crisis continues, the headlines are rightly...
25th July, 2022
Top Stories
Vodafone sees progress in resolving Germany issues
By Paul Sandle LONDON (Reuters) -Vodafone is making progress towards resolving issues in its biggest...
25th July, 2022
Banking
How to use AI to Better Serve Millennials in the Banking Industry
Gen Y’s Embrace of All Things Digital Is Forcing Banks to Accelerate Problem-Solving on Retention an...
22nd July, 2022
Finance
Income diversification is not just the future: it is now
By Ali Hamriti, Co-Founder and CEO at Rollee As the “self-employed status” is booming, younger gener...
22nd July, 2022
Top Stories
Microsoft Teams back up for most users after global outage
By Akriti Sharma (Reuters) -Microsoft Corp’s MS Teams was back up for most users, the company said o...
21st July, 2022
Top Stories
Airbus CEO says Farnborough brings more comfort on engines
By Tim Hepher (Reuters) -The head of the world’s largest planemaker, Europe’s Airbus, said on Wednes...
20th July, 2022
Top Stories
Uniper rescue plan takes shape, with price rises possible
By Christoph Steitz and Andreas Rinke FRANKFURT (Reuters) -The German government plans to take a 30%...
20th July, 2022
Banking
False positives: What impact do they really have?
By Daniel Holmes, Fraud Prevention SME at Feedzai False positives are an inconvenience for both bank...
20th July, 2022
Top Stories
Factory shutdown to hit Barry Callebaut after 9-month sales rise
By Silke Koltrowitz ZURICH (Reuters) -Barry Callebaut expects a “notable financial impact” in its fo...
20th July, 2022
Technology
Why every Financial Services firm needs a data modernisation roadmap
By Henry Tam, Senior Solutions Marketing Manager, Redis The Financial Services (FS) industry has see...
20th July, 2022