customer service training

Image for Businesses urged to open doors to billions held by purple pound consumers

Businesses urged to open doors to billions held by purple pound consumers

Businesses are being encouraged to register for Purple Tuesday to learn more about the purple pound...

7th June, 2019

Image for HOW TO TAKE A CUSTOMER FROM HELL TO HEAVEN IN 60 SECONDS OR LESS

HOW TO TAKE A CUSTOMER FROM HELL TO HEAVEN IN 60 SECONDS OR LESS

By John Tschohl President, Service Quality Institute Every company makes mistakes that could make th...

20th February, 2014