• Top Stories
  • Interviews
  • Business
  • Finance
  • Banking
  • Technology
  • Investing
  • Trading
  • Videos
  • Awards
  • Magazines
  • Headlines
  • Trends
Close Search
00
GBAF LogoGBAF Logo
  • Top Stories
  • Interviews
  • Business
  • Finance
  • Banking
  • Technology
  • Investing
  • Trading
  • Videos
  • Awards
  • Magazines
  • Headlines
  • Trends
GBAF Logo
  • Top Stories
  • Interviews
  • Business
  • Finance
  • Banking
  • Technology
  • Investing
  • Trading
  • Videos
  • Awards
  • Magazines
  • Headlines
  • Trends

Subscribe to our newsletter

Get the latest news and updates from our team.

Global Banking and Finance Review

Global Banking & Finance Review

Company

    GBAF Logo
    • About Us
    • Profile
    • Wealth
    • Privacy & Cookie Policy
    • Terms of Use
    • Contact Us
    • Advertising
    • Submit Post
    • Latest News
    • Research Reports
    • Press Release

    Global Banking & Finance Review® is a leading financial portal and online magazine offering News, Analysis, Opinion, Reviews, Interviews & Videos from the world of Banking, Finance, Business, Trading, Technology, Investing, Brokerage, Foreign Exchange, Tax & Legal, Islamic Finance, Asset & Wealth Management.
    Copyright © 2010-2025 GBAF Publications Ltd - All Rights Reserved.

    ;
    Editorial & Advertiser disclosure

    Global Banking and Finance Review is an online platform offering news, analysis, and opinion on the latest trends, developments, and innovations in the banking and finance industry worldwide. The platform covers a diverse range of topics, including banking, insurance, investment, wealth management, fintech, and regulatory issues. The website publishes news, press releases, opinion and advertorials on various financial organizations, products and services which are commissioned from various Companies, Organizations, PR agencies, Bloggers etc. These commissioned articles are commercial in nature. This is not to be considered as financial advice and should be considered only for information purposes. It does not reflect the views or opinion of our website and is not to be considered an endorsement or a recommendation. We cannot guarantee the accuracy or applicability of any information provided with respect to your individual or personal circumstances. Please seek Professional advice from a qualified professional before making any financial decisions. We link to various third-party websites, affiliate sales networks, and to our advertising partners websites. When you view or click on certain links available on our articles, our partners may compensate us for displaying the content to you or make a purchase or fill a form. This will not incur any additional charges to you. To make things simpler for you to identity or distinguish advertised or sponsored articles or links, you may consider all articles or links hosted on our site as a commercial article placement. We will not be responsible for any loss you may suffer as a result of any omission or inaccuracy on the website.

    Finance

    Posted By Global Banking and Finance Review

    Posted on May 19, 2025

    Featured image for article about Finance

    By James Davey and Sarah Young

    LONDON (Reuters) -A month after a costly cyberattack on one of Britain's best known retailers, Marks & Spencer has yet to restore online shopping as it prioritises safety over speed, while retailers worldwide race to boost their defences.

    The attack on the 141-year-old M&S, has likely already cost it over 60 million pounds ($80 million) in lost profit, according to analysts. It has also wiped over 1 billion pounds from M&S' stock market value.

    Hackers have also hit the Co-op and Harrods in Britain, and Google said last week those responsible were targeting U.S. companies.

    So far, M&S has been positively surprised by customers' willingness to shop in-store instead of online, one person with knowledge of M&S's response to the attack told Reuters, although it is also nervous patience will run out.

    The person said systems were being brought back online every day, but that the company was prioritising safety over speed.

    The person, who asked not to be named because of the sensitivity of the issue, did not know when online clothing ordering would resume.

    M&S has said very little about the cyber incident that it disclosed on April 22.

    Three days later it stopped taking clothing and home orders through its website and app, and it said last week some personal customer information was stolen in the hack.

    Cyber analysts and retail executives said the company had been the victim of a ransomware attack, had refused to pay - following government advice - and was working to reinstall all of its computer systems.

    An M&S spokesperson declined to comment on the cyberattack, saying the company has been advised not to.

    As systems were taken offline, some clothing, home and food products became unavailable in stores.

    By Thursday, M&S' stock forecasting system for food was operating again, restoring normal flows from distribution centres to stores. It said availability was "looking better every day".

    Neil Thacker, global privacy and data protection officer at cybersecurity company Netskope, said M&S was right to take its time. "They want to get it right, (so) that they recover to a better state than perhaps they were in previously," he said.

    SCATTERED SPIDER AND DRAGONFORCE

    A hacking collective known as Scattered Spider that deploys ransomware from a group calling itself DragonForce, has been blamed in the media for the attack.

    One source told Reuters that at least two Tata Consulting Services employees’ M&S logins were used as part of the breach.

    TCS, which provides IT services to the retailer and manages its help desk, declined to comment.

    Two chief executives of UK retailers, a former retail CEO and other retail and cyber industry sources told Reuters that all companies were urgently reviewing their security systems.

    For M&S, which had traded strongly before the cyberattack, the concern will not only be lost business and stock market value, but the risk of lasting damage to a brand that YouGov ranked as Britain's best last year.

    CUSTOMER FRUSTRATION

    Tracey Woolf, a 62-year-old interior designer, said on Wednesday she was looking for trousers for her father at rival Next as she could not order them online from M&S and staff had been unable to say whether they were available in stores.

    "I just think a big company like that, that's been going all those years, should be on it by now," she said outside a large M&S store in Stratford, east London.

    M&S, which has about 64,000 staff and 565 stores, has declined to quantify the financial impact so far as it misses out on sales of new season ranges. Online sales usually contribute around one-third of clothing and home sales.

    One UK retail CEO gave an insight into what M&S might be thinking. He told Reuters, M&S had likely believed it could restore data and rebuild its systems without incurring too big a financial hit. But a month in, that gamble was now "getting interesting".

    He said the risk would be, if M&S now decided to pay the ransom, the hacker would know M&S is in trouble and could raise the price. And when dealing with criminals, there is no guarantee systems would be restored.

    The retail CEO said he knew of one hacked UK retailer he did not name who paid a 10 million pound ransom and got systems back.

    PROBLEMS MOUNT

    As the crisis drags on, M&S' problems will mount.

    Analysts said store staff had worked hard to keep the business trading, but morale would suffer unless management can give them some timescale for a return to normal business.

    M&S may have also made commitments to brands that trade on its website that it may not be able to keep.

    As of Tuesday, Investec analyst Kate Calvert estimated about 68 million pounds of online orders would have been lost and another 17 million pounds if online ordering is still down on May 21 when M&S reports annual results.

    Given the need for M&S to revert to more manual processes, labour costs and food wastage costs are also likely to have jumped, and the group faces the prospect of a larger than normal end of season clothing sale with deeper discounts to clear stock, potentially damaging profit margins.

    Analysts at Deutsche Bank estimate a profit hit run rate of about 15 million pounds a week. They said cyber insurance would likely cover most of the impact but that is generally time limited.

    Other British retailers just hope they will not be the next.

    "If it can happen to M&S, it can happen to anyone," Thacker said.

    (Reporting by James Davey and Sarah Young; additional reporting by Raphael Satter; editing by Barbara Lewis)

    Recommended for you

    • Thumbnail for recommended article

    • Thumbnail for recommended article

    • Thumbnail for recommended article

    Why waste money on news and opinions when you can access them for free?

    Take advantage of our newsletter subscription and stay informed on the go!

    Subscribe