Paragon Group expands its UK footprint with the acquisition of St Ives plc Managed Service division SIMS

Paragon Group, the leading provider of Customer Communications, Identification and Graphics services, is pleased to announce the acquisition of SIMS, the managed services division of St Ives plc. Following this acquisition, Paragon Group revenues will exceed €700m during the next financial year.

SIMS will become part of Paragon Customer Communications’ business in the UK.

With revenue exceeding €40m, SIMS procures a broad range of products and services for blue chip clients to support complete brand engagement programmes. These services will enhance Paragon’s existing supply chain solutions, while SIMS clients will benefit from the data analytics, digital communications and customer engagement capabilities of Paragon Customer Communications.

This latest acquisition is in line with the Group’s strategy to actively integrate complementary businesses in a positive way. Recent acquisitions include DST Solutions in the UK and Docsellent in Germany, increasing Paragon Group’s annual turnover to more than €700m.

Jeremy Walters, CEO of Paragon Customer Communications.
Jeremy Walters, CEO of Paragon Customer Communications.

John Rogers, VP of Corporate Development at Paragon Group, said “We are delighted to have concluded this transaction, acquriring a great team, excellent clients, and bespoke technology which perfectly complement our existing business.”

Jeremy Walters, CEO at Paragon Customer Communications UK, commented: “Paragon Customer Communications is a strong, ambitious and growing company and together with the newly acquired SIMS team we continue to deliver the future of brilliant customer communications. SIMS has a strong reputation as a provider of value added services and has a unique offering with its proprietary technology DNA, and a talented pool of 30 experienced executives who we warmly welcome to Paragon.”

About Paragon Group

Paragon Group is a leading provider of Customer Communications, Identification and Graphics services with more than 5,000 employees in 15 countries and a global turnover in excess of €700 million. Paragon Group combines generations of experience with the latest innovations in technology and smart data to enable responsive and meaningful interactions between organisations and their customers. The Group operates three divisions: Paragon Customer Communications, Paragon ID and Paragon Graphic Services.

The Group has expanded rapidly through organic growth and acquisitions, and this year raised a further €89m in long term funding in the Luxembourg Bond Market through a Euro Private Placement; this is in addition to the €52m raised in December 2016. Paragon has a continued focus on acquisitions as a strategic element of its growth plan, with an interest in both large and small acquisitions to enhance its offering, footprint and market position.

For further information about Paragon Group, visit

About Paragon Customer Communications UK

Paragon Customer Communications is an integrated communication service provider.  Paragon Customer Communications works with a portfolio of blue chip clients to transform their customer communications, using the very latest technological innovations to generate meaningful and responsive customer interaction.

  • Paragon Customer Communications is a UK leader in transactional, regulatory, and direct marketing communication.
  • The business is headed up by Jeremy Walters, CEO of Paragon Customer Communications UK, with an annual UK revenue of more than £240 million, and more than 1,830 employees
  • With 14 nationwide production and service sites including facilities in Bristol, Dagenham, Hertford, Jarrow, Livingston, Manchester, Nottingham, Peterborough, Rotherham, Rugeley, Sunderland, Wolverhampton and London.
  • Products and solutions include: Secure document services, data strategy & insight, print services, digital services, managed services, customer communication management
  • For more information visit
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