Published by Gbaf News
Posted on September 28, 2017
7 min readLast updated: January 21, 2026
-Consumers increasingly demand new and innovative banking services—and in the wake of PSD2 regulation, are open to the idea of sharing data with new financial service providers
-Low consumer awareness of new real-time schemes in Europe and the U.S.
The digital disruption in the global banking sector continues to rise. Consumers worldwide increasingly expect new and innovative services from their banks and are willing to share data with new financial service providers, a global online survey by ACI Worldwide and YouGov of more than 9,000 consumers in the U.S. and Europe has found.
Asked which three services they want most from their current account providers:
The majority of U.K. consumers are amenable to the idea of sharing data with new financial service providers that are expected to come onto the market in January in 2018 when the new European PSD2 regulation takes effect. The regulation will allow new service providers to access consumers’ banking details with their consent, and are expected to offer a range of new services that could help consumers to better manage their finances, save money and find better deals. More than half of U.K. consumers (55%) said they would need to better understand what happens to their personal data and how it is protected before they use these services.
Lu Zurawski, Practice Lead EMEA, Retail Banking and Consumer Payments at ACI Worldwide comments:
“The data suggests that we have reached a tipping point at the intersection of technology and financial services where the majority of consumers now trust technology enough that they want it to enhance their financial lives. This is great news for the banking industry as many banks and financial service providers have been leveraging these new technologies for some time.
“However, the research also shows that a lot of work still needs to be done to educate consumers about how to take advantage of the new financial service offerings—and provide assurances that their personal information is safe. Raising consumer awareness about the challenges and opportunities of this ‘brave new world’ will be crucial to its success.”
Other key findings:
-Consumers increasingly demand new and innovative banking services—and in the wake of PSD2 regulation, are open to the idea of sharing data with new financial service providers
-Low consumer awareness of new real-time schemes in Europe and the U.S.
The digital disruption in the global banking sector continues to rise. Consumers worldwide increasingly expect new and innovative services from their banks and are willing to share data with new financial service providers, a global online survey by ACI Worldwide and YouGov of more than 9,000 consumers in the U.S. and Europe has found.
Asked which three services they want most from their current account providers:
The majority of U.K. consumers are amenable to the idea of sharing data with new financial service providers that are expected to come onto the market in January in 2018 when the new European PSD2 regulation takes effect. The regulation will allow new service providers to access consumers’ banking details with their consent, and are expected to offer a range of new services that could help consumers to better manage their finances, save money and find better deals. More than half of U.K. consumers (55%) said they would need to better understand what happens to their personal data and how it is protected before they use these services.
Lu Zurawski, Practice Lead EMEA, Retail Banking and Consumer Payments at ACI Worldwide comments:
“The data suggests that we have reached a tipping point at the intersection of technology and financial services where the majority of consumers now trust technology enough that they want it to enhance their financial lives. This is great news for the banking industry as many banks and financial service providers have been leveraging these new technologies for some time.
“However, the research also shows that a lot of work still needs to be done to educate consumers about how to take advantage of the new financial service offerings—and provide assurances that their personal information is safe. Raising consumer awareness about the challenges and opportunities of this ‘brave new world’ will be crucial to its success.”
Other key findings:
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