NewVoiceMedia is reporting record breaking end-of-year revenues approaching $10m1 and more than a 200% increase in new licence contract value. The business grew at more than twice that of the rapidly expanding cloud contact centre market rate according to industry analyst DMG Research2.
The company, which delivers cloud contact centre solutions globally to businesses for sales and service environments, also increased customer seats by over 100%. NewVoiceMedia secured new business from SMEs to large corporations in a variety of verticals including prestigious high growth brands H.R. Owen, Topcon, PhotoBox and DPD.
The UK-headquartered company continues to attract new customers through exciting new technological developments. In June 2012, NewVoiceMedia announced that it would be revolutionising the, typically impersonal, call centre customer experience with a new intelligent routing patent.
Dwain McDonald, CEO of DPD, commented, “We will now have the potential to automatically route callers to the same agent they spoke with the last time they called, ensure calls are delivered to the best person to handle their enquiry based on what we know about them, and avoid the need for callers to repeat themselves. Customer satisfaction is critical to our business, so we wanted the best technology known to man”.
NewVoiceMedia began the year by becoming the first cloud contact centre provider to secure the ISO27001 certification for information security across its entire operation. The accreditation was an important milestone for the business as it continues to pioneer Trust (www.newvoicemedia.com/trust) in the cloud and give its customers assurance around areas such as availability, security and performance.
Last April, NewVoiceMedia announced that it won a place on Red Herring’s Top 100 Europe list, which honours the year’s most promising private technology ventures from the European business region. More recently, the company was also awarded a place on the UK government’s G-Cloud ii framework for specialist cloud services hosting.
Rapid growth and technology innovation has led to NewVoiceMedia securing approximately $20m3 in funding from new investors Highland Capital Partners Europe and MMC Ventures, and existing shareholders Notion Capital and Eden Ventures. The investment will help accelerate the company’s expansion in North America, continental Europe and Asia Pacific.
The company has also recently cemented its relationship with technology partner Salesforce by becoming the first UK cloud contact centre vendor to join the Salesforce ISV program.
NewVoiceMedia increased its global staff by 100% over the course of the last 18 months, and was last month accredited with an ‘Outstanding’ rating in the Sunday Times Best Companies report. The company has also announced the appointment of new company Chairman, Guy Dubois.
Jonathan Gale, CEO of NewVoiceMedia, comments, “2012 was another year of impressive growth and we continue to drive innovation that will revolutionise the contact centre industry as it transitions to the cloud. NewVoiceMedia offers an amazing platform with incredible service levels, so it is no accident that we are growing significantly ahead of the market and our competition. This momentum and recognition is allowing us to attract the best people who are excited about our vision of using cloud technology to dramatically enhance the customer experience in today’s contact centres”.
For further information, please visit www.newvoicemedia.com
1. £Sterling converted at an exchange rate of 1.6 representing a blended rate for 2012
2. DMG Consulting, Cloud Based Contact Center Infrastructure Market Report 2013
3. Includes both Primary and Secondary equity
Safe Harbor Statement
This release may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, the results of NewVoiceMedia could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking statements, including: any projections of product or service availability, customer growth, earnings, revenues, or other financial items; any statements regarding strategies or plans of management for future operations; any statements concerning new, planned, or upgraded services or developments; statements about current or future economic conditions; and any statements of belief.
Sunak to use budget to expand apprenticeships in England
LONDON (Reuters) – British finance minister Rishi Sunak will announce more funding for apprenticeships in England when he unveils his budget next week, the government said on Friday.
Employers taking part in the Apprenticeship Initiative Scheme will from April 1 receive 3,000 pounds ($4,179) for each apprentice hired, regardless of age – an increase on current grants of between 1,500 and 2,000 pounds depending on age.
The scheme will extended by six months until the end of September, the finance ministry said.
Sunak will also announce an extra 126 million pounds for traineeships for up to 43,000 placements.
Sunak’s March 3 budget will likely include a new round of spending to prop up the economy during what he hopes will be the last phase of lockdown, but he will also probably signal tax rises ahead to plug the huge hole in the public finances.
Sunak is also expected to announce a “flexi-job” apprenticeship scheme, whereby apprentices can join an agency and work for multiple employers in one sector, the finance ministry said.
“We know there’s more to do and it’s vital this continues throughout the next stage of our recovery, which is why I’m boosting support for these programmes, helping jobseekers and employers alike,” Sunak said in a statement.
(Reporting by Andy Bruce, editing by David Milliken)
UK seeks G7 consensus on digital competition after Facebook blackout
LONDON (Reuters) – Britain is seeking to build a consensus among G7 nations on how to stop large technology companies exploiting their dominance, warning that there can be no repeat of Facebook’s one-week media blackout in Australia.
Facebook’s row with the Australian government over payment for local news, although now resolved, has increased international focus on the power wielded by tech corporations.
“We will hold these companies to account and bridge the gap between what they say they do and what happens in practice,” Britain’s digital minister Oliver Dowden said on Friday.
“We will prevent these firms from exploiting their dominance to the detriment of people and the businesses that rely on them.”
Dowden said recent events had strengthened his view that digital markets did not currently function properly.
He spoke after a meeting with Facebook’s Vice-President for Global Affairs, Nick Clegg, a former British deputy prime minister.
“I put these concerns to Facebook and set out our interest in levelling the playing field to enable proper commercial relationships to be formed. We must avoid such nuclear options being taken again,” Dowden said in a statement.
Facebook said in a statement that the call had been constructive, and that it had already struck commercial deals with most major publishers in Britain.
“Nick strongly agreed with the Secretary of Stateâ€™s (Dowden’s) assertion that the governmentâ€™s general preference is for companies to enter freely into proper commercial relationships with each other,” a Facebook spokesman said.
Britain will host a meeting of G7 leaders in June.
It is seeking to build consensus there for coordinated action toward “promoting competitive, innovative digital markets while protecting the free speech and journalism that underpin our democracy and precious liberties,” Dowden said.
The G7 comprises the United States, Japan, Britain, Germany, France, Italy and Canada, but Australia has also been invited.
Britain is working on a new competition regime aimed at giving consumers more control over their data, and introducing legislation that could regulate social media platforms to prevent the spread of illegal or extremist content and bullying.
(Reporting by William James; Editing by Gareth Jones and John Stonestreet)
Britain to offer fast-track visas to bolster fintechs after Brexit
By Huw Jones
LONDON (Reuters) – Britain said on Friday it would offer a fast-track visa scheme for jobs at high-growth companies after a government-backed review warned that financial technology firms will struggle with Brexit and tougher competition for global talent.
Finance minister Rishi Sunak said that now Britain has left the European Union, it wants to make sure its immigration system helps businesses attract the best hires.
“This new fast-track scale-up stream will make it easier for fintech firms to recruit innovators and job creators, who will help them grow,” Sunak said in a statement.
Over 40% of fintech staff in Britain come from overseas, and the new visa scheme, open to migrants with job offers at high-growth firms that are scaling up, will start in March 2022.
Brexit cut fintechs’ access to the EU single market and made it far harder to employ staff from the bloc, leaving Britain less attractive for the industry.
The review published on Friday and headed by Ron Kalifa, former CEO of payments fintech Worldpay, set out a “strategy and delivery model” that also includes a new 1 billion pound ($1.39 billion) start-up fund.
“It’s about underpinning financial services and our place in the world, and bringing innovation into mainstream banking,” Kalifa told Reuters.
Britain has a 10% share of the global fintech market, generating 11 billion pounds ($15.6 billion) in revenue.
The review said Brexit, heavy investment in fintech by Australia, Canada and Singapore, and the need to be nimbler as COVID-19 accelerates digitalisation of finance, all mean the sector’s future in Britain is not assured.
It also recommends more flexible listing rules for fintechs to catch up with New York.
“We recognise the need to make the UK attractive a more attractive location for IPOs,” said Britain’s financial services minister John Glen, adding that a separate review on listings rules would be published shortly.
“Those findings, along with Ron’s report today, should provide an excellent evidence base for further reform.”
Britain pioneered “sandboxes” to allow fintechs to test products on real consumers under supervision, and the review says regulators should move to the next stage and set up “scale-boxes” to help fintechs navigate red tape to grow.
“It’s a question of knowing who to call when there’s a problem,” said Kay Swinburne, vice chair of financial services at consultants KPMG and a contributor to the review.
A UK fintech wanting to serve EU clients would have to open a hub in the bloc, an expensive undertaking for a start-up.
“Leaving the EU and access to the single market going away is a big deal, so the UK has to do something significant to make fintechs stay here,” Swinburne said.
The review seeks to join the dots on fintech policy across government departments and regulators, and marshal private sector efforts under a new Centre for Finance, Innovation and Technology (CFIT).
“There is no framework but bits of individual policies, and nowhere does it come together,” said Rachel Kent, a lawyer at Hogan Lovells and contributor to the review.
($1 = 0.7064 pounds)
(Reporting by Huw Jones; editing by Jane Merriman and John Stonestreet)
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