Data Visualization Tools Add Meaning, Drive Insights for Field Workforce Clients

Inkling Systems, Inc. (“Inkling”), a mobile enablement platform for frontline employees, announced today that it has significantly enhanced its Inkling Knowledge platform with the addition of advanced analytics capabilities built on Tableau.

New features include a pre-configured dashboard offering real-time data visualization and hourly automated updates, allowing businesses to more accurately assess content effectiveness and engagement company-wide for more informed decision making.

Inkling Knowledge is a modern content system that helps businesses train new hire employees, digitize standard operating procedures, and efficiently launch products in segments like restaurants, retail, field service, financial services, health, and insurance. Built on Tableau’s data visualization software, the new analytics platform helps Inkling users simplify different views of data for richer insights.

“Data analysis is one of the most commonly requested features from our users – and we’ve responded with easier, intuitive ways to power business decisions,” said Matt MacInnis, Inkling’s founder and CEO. “Businesses can now go beyond the basic training and operating metrics to dig deeper into how and why information is being used, which has a direct effect on revenue opportunities. This makes Inkling Knowledge an essential tool for engaged frontline workforces.”

New Analytics Features for Inkling Knowledge

Out-of-the-box, pre-configured dashboard: No need for complex integration.
Real-time insights: Dashboards automatically update every hour to ensure customers are viewing accurate and useful information.
Data visualization with Tableau: See and understand data quickly using easy-to-create dashboards that are meaningful to the business.
Streaming data export: Easily export and align Inkling data with existing business intelligence tools to understand the impact of Inkling initiatives on key operating metrics. Key metrics views: Gain a deeper understanding of metrics that illustrate frontline effectiveness:
Platform usage: Learn how and when the organization is accessing content and on which devices.
Content effectiveness: Understand which documents are performing better and which content needs to be improved.
User Activity: Drill down by role, job type, location, and more.

To learn more about empowering your frontline workforce with Inkling Knowledge and its new advanced analytics platform, visit us www.inkling.com/advanced-analytics.