- Strategic partnership with Hutch to provide multi-lingual Customer Lifecycle Management
- Carve-Out transaction includes transfer to Operations and Re-Badging of over 65 Employees
- Aegis increases headcount to over 400 employees across its center in Colombo, Sri Lanka
Aegis Limited, a global Outsourcing and Technology Services Company, announced today that it has entered into a strategic relationship with Hutch Sri Lanka to provide Customer Lifecycle Management across Sri Lanka. Under the terms of the new contract, Aegis will provide a comprehensive spectrum of Telecom BPM solutions to Hutch including seamless multi-lingual customer experience management.
The carve-out transaction includes transfer of customer management operations from Hutch facilities in Sri Lanka to Aegis’ customer experience center in Colombo. This engagement would also require Aegis to rebadge the existing Telecom business unit covering over 65 employees across its BPM operations in Sri Lanka.
Sandip Sen, Global CEO, Aegis Limited said “This partnership promotes our strategy of expanding presence across emerging markets, greatly extends our scale, and bolsters our Telecom BPM services portfolio. We also see significant potential to grow our business with Hutch Sri Lanka across new high growth areas such as analytics as well as digital and multi-channel customer engagement.“
“Hutch’s strategic association with Aegis, a global provider of BPM services would further enhance value to our growing 3G customer base. Every customer is unique and this new development of our customer care center will further enhance our customer service level, as we enter a significant stage of growth, through innovative product and service offerings” stated Thirukumar Nadarasa, CEO – Hutch Sri Lanka.
This engagement further strengthens Aegis’ partnership with Hutch Sri Lanka, as the company has been managing documentation, automation and digitizing services of its new subscriber applications for over 2 years. By outsourcing specialized functions of this nature, Hutch not only enjoys substantial cost savings through economies of scale, as a result it also allows the organization to channel more of its resources on its core business.
With over 3 decades of sustained leadership in managing global Telecom companies, Aegis’ deliverable would also include use of advanced customer experience methodologies and tools, Quality and technology platforms.
The company entered Sri Lanka in 2009 with acquisition of 80% shares of Ismart – Timex Pvt Ltd, which over the years has grown to over 400 professionals serving leading enterprises across Sri Lanka. Furthermore, Sri Lanka’s highly skilled workforce and service oriented culture provides a value addition to serve customer markets and segments, particularly in relation to knowledge or value added business services that are considered strategic to the business.
About Hutchison Telecommunications Lanka (Private) Limited
Hutchison Telecommunications Lanka (Private) Limited is a leading provider of mobile telecommunication services in Sri Lanka operating under the brand “Hutch”. Its services extend nationally, providing affordable advanced 3G mobile broadband solutions. Hutchison Telecommunications Lanka (Private) Limited is a part of the Hutchison Whampoa Limited (“HWL”) group, a Global Fortune 500 conglomerate. The telecom arm of HWL is a pioneer in advanced 3G operations with presence in Europe including UK, Italy, Ireland, Denmark, Austria and Sweden, and in Australia and Asia including Hong Kong, Macau, Vietnam, Indonesia and Sri Lanka, and popularly operates under the brand ‘3’ in most geographies. More information on the HWL group and Hutchison Lanka Ltd can be obtained at www.hutchison-whampoa.com & www.hutch.lk
Oil set for steady gains as economies shake off pandemic blues – Reuters poll
By Sumita Layek and Bharat Gautam
(Reuters) – Oil prices will stage a steady recovery this year as vaccines reach more people and speed an economic revival, with further impetus coming from stimulus and output discipline by top crude producers, a Reuters poll showed on Friday.
The survey of 55 participants forecast Brent crude would average $59.07 per barrel in 2021, up from last month’s $54.47 forecast.
Brent has averaged around $58.80 so far this year.
“Travel and leisure activity look set to catch up to buoyant manufacturing activity due to the mix of stimulus, confidence, vaccines, and more targeted pandemic measures,” said Norbert Ruecker of Julius Baer.
“Against these demand dynamics, the supply side is unlikely to catch up on time, leaving the oil market in tightening mode for months to come.”
Of the 41 respondents who participated in both the February and January polls, 32 raised their forecasts.
Most analysts said the Organization of Petroleum Exporting Countries and allies (OPEC+) may ease current output curbs when they meet on March 4, but would still agree to maintain supply discipline.
“With OPEC+ endeavouring to keep global oil production below demand, inventories should continue falling this year and allow prices to rise further,” said UBS analyst Giovanni Staunovo.
Oil demand was seen growing by 5-7 million barrels per day in 2021, as per the poll.
However, experts said any deterioration in the COVID-19 situation and the possible lifting of U.S. sanctions on Iran could hold back oil’s recovery.
The poll forecast U.S. crude to average $55.93 per barrel in 2021 versus January’s $51.42 consensus.
Analysts expect U.S. production to rise moderately this year, although new measures from U.S. President Joe Biden to tame the oil sector could curb output in the long run.
“A structural shift away from fossil fuels” may prevent oil from returning to the highs of previous decades, said Economist Intelligence Unit analyst Cailin Birch.
(Reporting by Sumita Layek and Bharat Govind Gautam in Bengaluru; Editing by Arpan Varghese, Noah Browning and Barbara Lewis)
Japan’s jobless rate seen up in January due to COVID-19 emergency measures – Reuters poll
TOKYO (Reuters) – Japan’s jobless rate is expected to have edged up in January as service industry businesses suffered renewed restrictions on movement to fight spread of the coronavirus in some areas, including Tokyo, a Reuters poll of economists showed on Friday.
While industrial production activity picked up in Japan, emergency curbs rolled out last month such as asking restaurants to close early and suspending the national travel campaign hurt the jobs market, analysts said.
The nation’s unemployment rate likely rose 3.0% in January, up from 2.9% in December, the poll of 15 economists found.
The jobs-to-applicants ratio, a gauge of the availability of jobs, was seen at 1.06 in January, unchanged from December, but stayed near September’s seven-year low of 1.03, the poll showed.
“As the impact from the coronavirus pandemic prolongs, it is hard for firms, especially the service sector, to expect their business profits to improve,” said Yusuke Shimoda, senior economist at Japan Research Institute.
“So, their willingness to hire employees appear to be subdued and it is difficult to see the jobs market recovering soon.”
Some analysts also said the government’s steps to support employment and existing labour shortages will likely prevent the jobless rate from worsening sharply.
The government will announce the labour market data at 8:30 a.m. Japan time on Tuesday (2330 GMT Monday).
Analysts expect the economy to contract in the current quarter due to the emergency measures to counter the spread of the disease.
(Reporting by Kaori Kaneko; Editing by Simon Cameron-Moore)
China’s economy could grow 8-9% this year from low base in 2020 – central bank adviser
BEIJING (Reuters) – China’s gross domestic product (GDP) could expand 8-9% in 2021 as it continues to rebound from the COVID-19 pandemic, Liu Shijin, a policy adviser to the People’s Bank of China, said on Friday.
This speed of recovery would not mean China has returned to a “high-growth” period, said Liu, as it would be from a low base in 2020, when China’s economy grew 2.3%.
Analysts from HSBC this week forecast that China would grow 8.5% this year, leading the global economic recovery from the pandemic.
If 2020 and 2021’s average GDP growth is around 5%, this would be a “not bad” outcome, said Liu, speaking at an online conference.
China is set to release a government work report on March 5 which typically includes a GDP growth target for the year.
Last year’s report did not include one due to uncertainties caused by the coronavirus. Reuters previously reported that 2021’s report will also not set a target.
(Reporting by Gabriel Crossley and Muyu Xu; Editing by Sam Holmes and Ana Nicolaci da Costa)
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