Cloud-based phone system and the world’s first customer messenger platform helping businesses accelerate growth reveal early success of their latest joint venture
Aircall, the leading cloud-based phone system, has now surpassed 300 installations for Aircall Now, a native Intercom integration that combines messaging and voice to transform the way experience-oriented brands interact with customers and prospects.
Aircall Now launches Aircall’s phone software directly within Intercom’s industry-defining customer messaging platform. Sales prospects and customers seeking support can instantly switch from a chat to a phone conversation without ever leaving the Intercom Messenger. This seamless solution helps companies turn opportunities into leads, and improves the customer experience by presenting new and intuitive communication options.
Stan Massueras, European Sales Director at Intercom, said, “Our goal is to power business growth for businesses of all sizes. We recently opened up our platform so any third party can develop apps on it. AirCall Now is a great example of how business can be done inside the messenger for more streamlined and efficient workflows.
Research shows that 64% of consumers will switch to a competitor following a negative experience. Aircall Now aims to address this issue, making consumer outreach simple and positive by letting customers and prospects customise their interactions with brands. Calls can be initiated directly from the Intercom chat window — no downloads, external links, or additional configurations necessary. This creates a seamless transition for support agents and salespeople as they aim to provide a superior customer experience.
In addition to the instant call feature, the Aircall Now integration improves the flow of information within an organisation’s support teams. Company representatives will have access to all Aircall features, including complete call recordings, sales coaching tools, and advanced analytics. These crucial data and sales insights can be shared throughout the organisation to improve overall strategy and increase productivity.
Clément Bruneau, Director of Partnerships at Aircall, said, “We have found that the phone still plays an important role in sales and can increase the conversion rate by nearly 50%. For this reason, calls need to be intuitive, flexible and integrated into more modern communication tools, such as Intercom Messenger. This solution has already been adopted by hundreds of support teams looking for more personalised conversations with their customers.”