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AIB updates smartphone app to allow customers to open new bank accounts from their couches seven days a week

The latest upgrade to the AIB Mobile Banking App, which has just launched, now allows new customers to join AIB and open their Personal Current Account by using just their smartphone and their passport from the comfort of their home from 7am to 11pm, 7 days a week. With 850,000 customers using the AIB Mobile Banking App (up 20% year on year), on an average daily basis, it is clear that customers love the convenience of using their Smartphone to manage their everyday financial needs.

By simply downloading the AIB Mobile App, new customers will now be able to open their Current Account in minutes from the comfort of their couch from 7am to 11pm, 7 days a week.

Sean Jevens, AIB Head of Digital Channel Development said “The AIB Mobile Banking App has proved hugely popular with our customers. With over 300 million customer visits in 2017, it has become the key channel for customers to manage their finances, to transact or purchase new products. We saw a real demand to also bring this convenience and flexibility to the account opening process for new customers.  This new feature means customers won’t need to go to a branch, make a call, find, copy or post documents when opening their account.”

Brent Tworetzky, SVP of Product at InVision, the platform used by AIB to develop this new feature, said ‘At InVision, we believe that the screen is the most important place in the world, and that well-designed digital experiences are what set the best companies apart. AIB’s new mobile app is the perfect example of this — a set of features that perfectly meets the needs of the modern banking customer. We’re proud that InVision’s prototyping functionality played a role in creating customer empathy and bringing this digital experience to life’.

The initial launch is targeted at opening personal current accounts for adults with potential to extend to other in future phases, e.g. students. Also, where a customer has previously held a product with AIB, they will not be eligible for this process.