From learning, to shopping and working, technology significantly disrupted our daily routine. Kids are using tablets in school then growing up to attend online webinars from their desks and getting jobs that aren’t invented yet. Why should banks care? Because it’s their present and future clients we’re talking about. Sooner or later, mobile-tech-habits will have to be translated into banking apps.
56% of Millennials are interested in having a video chat with a bank representative by accessing a link on their bank’s website, mobile or tablet application. (source: Accenture 2014 Consumer Digital Banking Survey)
Tech as a learning tool
Studies show that learning is 30% more efficient when mediated by mobile devices. Apparently they boost individual performance, retention and engagement.
Eliot Soloway, a longtime expert on handheld computing in schools says: “Students spend more time doing schoolwork on mobile devices than they would with paper and pencil because it’s an affirmation of who they are and it’s readily available”. (source: elearningindustry)
Technology hit the fast lane with such a speed that it makes it impossible to predict the future in some cases.The United States Department of Labor’s Report, Futurework – Trends and Challenges for Work in the 21st Century, states: “65% of today’s grade school children will end up at jobs that haven’t been invented yet”.
Smartphones make us more productive
And speaking of jobs and progress,the latest workplace trend is the Bring Your Own Device (BYOD) “movement” which refers to an increasing number of employees who use their handheld devices at the office. Studies show that U.S. employees who own a smartphone are more productive. 59% of U.S. workers work more than 50 hours a week and they see smartphones as “productivity tools”.(source: E-Learning Market Trends & Forecast 2014 – 2016 Report)
Clients? Go get them yourself. Hint? Use the smartphone!
Smartphones are an extension of our persona. They will eventually become the only way in which brands can reach us. We use mobile devices to work, to deposit checks, we graduate online courses and we “webshop”. If you want your clients’ loyalty, you have to go and get it via their mobile devices.
RIP PCs. Hello smartphones and tablets
All in all, International Data Corporation (IDC) predicts that by 2017, the device market will look like this:
- the number of PCs will drop from 28.7% (in 2013) to 13%
- Tablets will reach 16.5%
- Smartphones will get to 70.5%.
E-learning & remoteness
From elementary schools to multinationals, e-learning, mediated by mobile devices has disrupted the traditional learning experience.There is a growing appetite for online learning, for life-long learning and it all happens on a rising trend of device-mediated remoteness. Now what does banking has to do with all this? It has everything to do with this. Even kids? Yes, even kids, because the tech-savvy kids will be some bank’s customer one day. They’ll need financial advice.
Banks can learn a lot from the above statistics:
- Mobile banking will probably become the main banking communication and transaction channel.
- Remoteness is a fact, and banks should adapt their services accordingly. Both bank tellers and clients can interact face-to-face, in real-time, from locations scattered nationwide, by using live streaming. Customers will get assistance froma bank representative by simply tapping a “Mayday” button on their smartphone. Software apps will provide a secure virtual room where transactions are completed as during a regular visit at the local branch.
- Since e-learning and financial literacy are contemporary crucial issues, why not blend them with fintech apps? Instead of releasing bankers to reduce costs, banks can keep them on board and pass on their financial knowledge to their customers. Imagine receiving invitations from your bank to join their financial webinars, where you learn about money management, personal finance, spending or saving plans, from the safety of your living room, or during your lunch break.
- The social component of e-learning allows people to connect with other peers, network and share ideas while learning. Banks can leverage this to increase brand awareness, enhance customer engagement, and build trust and loyalty.
Examples of Bank Sponsored Digital Events:
- Community Charity, e.g. bank sponsored Charity Event at The Emmys.
- Customer Feedback and Focus Groups, e.g. YouGov research for Intuit.
- E-learning with Specialists, e.g. Retirement Planning.
Clients have mobile devices and they are open to e-learning. They grow up with web-based learning.The “Mayday” button era is here. Face to face interaction (even with your personal banker) is a reality. Financial education mediated by technology is the next step.With the right apps, advanced interactivity meets personalized communication, and can shift to social learning.It’s time for banks to take responsibility for financial education. Customers have many questions about their money.Fintech has the answers.
ABOUT THE AUTHOR
Bill Sarris, CEO and Co-Founder of Linqto, Inc.
Linqto was named in the “Top Ten Tech Companies to Watch” for 2015 by American Banker and BAI. Bill Sarris, CEO, is a recognized expert in the field of streaming and collaborative technology and the inventor of Linqto technology. Linqto’s clients have included Microsoft, Intuit, Digital Insight, NCR, Google and Stanford. Linqto’s interactive banking communication suite includes Personal Banker and Community Banker.
Sunak to give UK Infrastructure Bank £12 billion of capital in budget
LONDON (Reuters) – British finance minister Rishi Sunak is expected to announce an initial 12 billion pounds of capital and 10 billion pounds of guarantees for the new UK Infrastructure Bank in his budget statement next week, the government said on Saturday.
It said this will help the bank, which will launch in the spring and operate UK-wide, unlock billions in private finance to support 40 billion pounds of infrastructure investment.
The bank will offer a range of products, including equity, loans and guarantees, which can be tailored to support the needs of private sector infrastructure projects, in sectors such as renewable energy, carbon capture and storage and transportation, the government said.
It will also offer infrastructure loans to mayors and local authorities at low rates to help fund projects.
“We are backing this bank with the finance it needs to deliver modern infrastructure fit for the 21st century and create jobs,” said Sunak.
The government said he is also expected to commit a further 375 million pounds to co-invest alongside the private sector in high-growth, innovative UK firms.
While Sunak’s March 3 budget will include a new round of spending to prop up the economy during what he hopes will be the last phase of lockdown, he will also probably signal tax rises ahead to plug the huge hole in the public finances.
In an interview with the Financial Times, Sunak said he would use the budget to level with the public over the “enormous strains” in the country’s finances, warning that a bill will have to be paid after further coronavirus support.
($1 = 0.7178 pounds)
(Reporting by James Davey; Editing by Toby Chopra)
SoftBank reaches settlement with former WeWork CEO Neumann
(Reuters) – SoftBank Group Corp said on Friday it has reached a settlement with WeWork’s special committee and the company’s co-founder and former chief executive, Adam Neumann, putting to rest a legal battle dating back to 2019.
SoftBank, the new owner of the office-sharing firm, did not disclose terms of the settlement. Media reports earlier this week indicated the deal includes a nearly $500 million cut in Neumann’s payout from SoftBank.
The legal tussle between SoftBank and Neumann started in 2019, when SoftBank agreed to buy around $3 billion in WeWork stock belonging to Neumann as well as current and former WeWork employees. SoftBank later contested its obligation to purchase the shares.
Under the new settlement, SoftBank will purchase around half the shares it had originally agreed to buy, a source familiar with the talks had told Reuters on Monday.
The settlement is also expected to clear the decks for WeWork as it reportedly pursues a public listing by merging with a special purpose acquisition company (SPAC).
“This agreement is the result of all parties coming to the table for the sake of doing what is best for the future of WeWork,” said Marcelo Claure, executive chairman of WeWork and CEO of SoftBank Group International.
SoftBank, which poured more than $13.5 billion into WeWork, was pulled into the legal dispute with directors at WeWork after backing out of the $3 billion tender offer agreed when it bailed out the office-sharing firm following a flopped IPO attempt.
(Reporting by Shariq Khan in Bengaluru; Editing by Richard Pullin)
Banks weigh up home working – the new normal or an aberration?
By Lawrence White, Iain Withers and Muvija M
LONDON (Reuters) – As the finance industry prepares for life post-pandemic, commercial banks are moving quickly to harness working from home to cut costs, while investment banks are keen to get traders and advisers back to the office.
HSBC and Lloyds are getting rid of as much as 40% of their office space as an easy way to make savings when bank profits have been crunched by the pandemic.
But there are concerns that remote working does not benefit everyone. Junior staff miss out on socialising and learning opportunities and there are also risks home working can entrench gender inequality.
At investment banks, where long hours in the office were the norm pre-pandemic, bosses say they want most people back where they can see them.
HSBC plans to almost halve office space globally, as it aims to squeeze more use out of the remaining space and increase the number of staff per desk from just over one to closer to two.
Britain’s biggest domestic lender Lloyds plans to shrink its office space by a fifth within three years. Standard Chartered will cut a third of its space within four years, while Metro Bank said it would cut some 40% and make more use of branches.
“We’ve had a period where flexible working has been tested in full, with about three quarters of people not based in offices as we used to call them, and the business has performed remarkably well,” Andy Halford, Standard Chartered CFO, said.
But major investment banks take a different view, with Goldman Sachs Chief Executive David Solomon pouring cold water on the potential of remote working.
“It’s not a new normal. It’s an aberration that we’re going to correct as soon as possible,” he told a Credit Suisse conference on Wednesday.
Barclays CEO Jes Staley, who last year said he thought the days of 7,000 employees trudging into its Canary Wharf headquarters were numbered, is also unwilling to commit for now to large office closures.
The Barclays boss has said the bank had “no plan” to make a major real estate move as Britain’s prolonged third lockdown had shown the strains of working from home.
Nick Fahy, CEO of online lender Cynergy Bank, said working over screens often could not compete. “You might have a disagreement on this, that or the other but actually over the coffee machine or over a glass of wine or a bit of lunch, issues can be resolved.”
Some banks have acted quickly because they are used to flexing workforces in line with economic cycles, particularly in investment banks, Oliver Wyman principal Jessica Marlborough said.
But some are waiting on analysis of staff productivity changes before making final decisions, while others were mindful junior staff may still prefer going into offices, she said.
Banks are also concerned women may lose out from the shift to remote working.
“We thought the pandemic would be a big leveller for women. But actually what we’re starting to see is it’s extremely challenging to get women to move jobs in a pandemic,” Marlborough said.
“Banks were making progress in hiring a more balanced workforce in terms of gender and other metrics, but they’re actually struggling now (as banks are finding) they (women) are less likely to seek out a new job.”
Union leaders said part of the reason was that some women are juggling more childcare responsibilities during the pandemic.
Dominic Hook, national officer for UK union Unite, said banks must ensure working from home is voluntary, use of surveillance tools is limited, and employers respect staff hours so work does not spill into evenings and weekends.
“Our concern is that it won’t actually be a choice and that banks will pressure staff to work from home,” Hook said.
There are also concerns hybrid working will favour employees who visit the office more regularly, as they can spend more time in person with colleagues and managers, said Richard Benson, managing director at Accenture Interactive.
The staff most likely to go back to the office are traders, bank executives said, while back-office functions such as finance, risk management and IT will spend more time working remotely.
In Germany, Deutsche Bank said it had been challenging to adapt home office spaces for traders and expected many will want to return, but not all.
“We will pay more attention to the personal circumstances at home. Dealers also have children or parents in need of care. We have become more sensitive,” said Kristian Snellman, Deutsche Bank’s head of investment banking transformation for Germany and EMEA.
The trend to shed offices predated the pandemic as many banks made cuts after the 2007-09 financial crisis. Some have already made moves as a result of the pandemic, such as NatWest, which shut its tech hub in north London last summer.
Retained offices are being remodelled, with desks removed to make way for collaboration and break space such as coffee areas, gardens and libraries, property consultancy Arcadis said.
“It’s not just about adding a ping pong table and table football and hoping it will work, it’s about making sure people get downtime,” said Sarah-Jane Osborne, head of workscape at Arcadis.
David Duffy, CEO of Virgin Money, said the bank is among those planning to strip out office cubicles.
“The world of large-scale populations returning to a tall skyscraper building to come in and do their e-mail in the office doesn’t make any sense,” he said.
(Reporting By Lawrence White and Iain Withers in London and Muvija M in Bengaluru, Additional reporting by Patricia Uhlig in Frankfurt. Editing by Rachel Armstrong and Jane Merriman)
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