Events
Posted By Gbaf News
Posted on September 6, 2018
start date 4 Dec 2018,
end date 5 Dec 2018
CX BFSI
Benefits of attending:
- Build the business case for customer experience and compete in an experience economy: Hear how Legal and General are driving up revenue and achieving exponential growth whilst exceeding customers expectations
- Create a customer centric culture: Discover how Lloyds, United Bank UK, Virgin Money Digital, OP Financial and more are creating a design led culture by putting customers and employees at the core of their strategy
- Solve unique business problems: Learn how Capital One and Start Up Loans are introducing design thinking into their business which is driving an engaging end-to-end customer journey
- Improve customer loyalty and retention through experience: Hear how Zurich Spain have increased retention rates by focusing on people and internal process optimisation
- Turn customer insight into action: Learn how Bank of Ireland are re-engineering processes with the customer in mind
