Users now able to seamlessly import recordings into their existing fixed line recording systems providing better than ever data security and control
Background on FCA Mobile Call Recording Rules
Since the introduction of FCA rules on mobile call recording in 2011, many financial services organisations have wrestled with the challenge of data having to be stored off-site either in the cloud or being held by the provider.
Introducing TeleWare’s Data Import Feature
Now, users of TeleWare’s Mobile Voice Recording system can benefit from the ability to import call recordings into their onsite premise fixed recording infrastructure. The new functionality has been specifically designed to make it secure, reliable and adaptable for businesses to import call recordings how, when and where they want it.
This means that not only will businesses be able to fully comply with regulatory requirements, but they can also be assured that data will be imported in an entirely secure way as often as they want or need it.
Customer Demand and Enhanced Control
Stuart Brown, Director of Customer Experience said “Feedback showed us that some of our customers wanted the option to have voice recordings stored on their own site so they could take advantage of tools available within their existing fixed line infrastructure. We’ve responded with a solution that seamlessly imports recordings from TeleWare into their chosen systems.”
Flexible Storage and Deletion Options
Customers will be able to choose whether to delete duplicate copies from the TeleWare hosted environment once the import has taken place. Alternatively, they can choose to keep copies on both systems for increased resilience and access to TeleWare features such as Reporting Services and Call Recording Interfaces.
Customers can continue to take advantage of the resiliency provided by the TeleWare solution, utilising the backup data centre functionality TeleWare provides, if one data centre encounters an issue then the backup data centre will activate and the customer experience would be unaffected.
Comprehensive Audit Trails for Compliance
Audit reports in TeleWare will track all of this activity, regardless of which choices the customer makes.
This also means that compliance is maintained as call traffic will continue to be passed through the TeleWare platform and will therefore be recorded.
