Editorial & Advertiser Disclosure Global Banking And Finance Review is an independent publisher which offers News, information, Analysis, Opinion, Press Releases, Reviews, Research reports covering various economies, industries, products, services and companies. The content available on globalbankingandfinance.com is sourced by a mixture of different methods which is not limited to content produced and supplied by various staff writers, journalists, freelancers, individuals, organizations, companies, PR agencies Sponsored Posts etc. The information available on this website is purely for educational and informational purposes only. We cannot guarantee the accuracy or applicability of any of the information provided at globalbankingandfinance.com with respect to your individual or personal circumstances. Please seek professional advice from a qualified professional before making any financial decisions. Globalbankingandfinance.com also links to various third party websites and we cannot guarantee the accuracy or applicability of the information provided by third party websites. Links from various articles on our site to third party websites are a mixture of non-sponsored links and sponsored links. Only a very small fraction of the links which point to external websites are affiliate links. Some of the links which you may click on our website may link to various products and services from our partners who may compensate us if you buy a service or product or fill a form or install an app. This will not incur additional cost to you. A very few articles on our website are sponsored posts or paid advertorials. These are marked as sponsored posts at the bottom of each post. For avoidance of any doubts and to make it easier for you to differentiate sponsored or non-sponsored articles or links, you may consider all articles on our site or all links to external websites as sponsored . Please note that some of the services or products which we talk about carry a high level of risk and may not be suitable for everyone. These may be complex services or products and we request the readers to consider this purely from an educational standpoint. The information provided on this website is general in nature. Global Banking & Finance Review expressly disclaims any liability without any limitation which may arise directly or indirectly from the use of such information.

TELEWARE INTRODUCE MARKET LEADING DATA IMPORT FUNCTIONALITY FOR MOBILE CALL RECORDING

Users now able to seamlessly import recordings into their existing fixed line recording systems providing better than ever data security and control

Since the introduction of FCA rules on mobile call recording in 2011, many financial services organisations have wrestled with the challenge of data having to be stored off-site either in the cloud or being held by the provider.

Now, users of TeleWare’s Mobile Voice Recording system can benefit from the ability to import call recordings into their onsite premise fixed recording infrastructure. The new functionality has been specifically designed to make it secure, reliable and adaptable for businesses to import call recordings how, when and where they want it.

This means that not only will businesses be able to fully comply with regulatory requirements, but they can also be assured that data will be imported in an entirely secure way as often as they want or need it.

Stuart Brown, Director of Customer Experience said “Feedback showed us that some of our customers wanted the option to have voice recordings stored on their own site so they could take advantage of tools available within their existing fixed line infrastructure. We’ve responded with a solution that seamlessly imports recordings from TeleWare into their chosen systems.”

Customers will be able to choose whether to delete duplicate copies from the TeleWare hosted environment once the import has taken place. Alternatively, they can choose to keep copies on both systems for increased resilience and access to TeleWare features such as Reporting Services and Call Recording Interfaces.

Customers can continue to take advantage of the resiliency provided by the TeleWare solution, utilising the backup data centre functionality TeleWare provides, if one data centre encounters an issue then the backup data centre will activate and the customer experience would be unaffected.

Audit reports in TeleWare will track all of this activity, regardless of which choices the customer makes.

This also means that compliance is maintained as call traffic will continue to be passed through the TeleWare platform and will therefore be recorded.