Following a successful pilot last year, Santander is launching a mortgage video service in sixty-three branches across the UK. The new service enables customers to apply for a mortgage using a video link from the branch, which connects them remotely to a UK based Mortgage Adviser.
Customers can go online, call, or visit a branch to go through the initial stages of their mortgage application, providing documentation where required. Customers have the opportunity to receive in branch mortgage advice by video link across the sixty-three branches that are being equipped with video technology.
This new video service is designed to complement our existing branch, online, telephone and intermediary channels and ensures we can help as many customers as possible with their mortgage needs. If a customer prefers to speak to a Mortgage Adviser in person, they still can, as our Advisers will continue to be available in branch.
Miguel Sard, Managing Director of Mortgages at Santander said: “For most people, a mortgage is one of the biggest financial commitments they will make in their lifetime. We know that customers value speaking to a Mortgage Adviser who will explain what options are available to them and recommend a product to meet their individual needs.
“We are excited to offer customers this new mortgage video service, which works well alongside our existing offering.”
Building on our existing proposition, later this year we plan to enhance the mortgage video service by enabling customers to speak with a Mortgage Advisor by video link from the comfort of their home using their own device.
This new service supports Santander’s Simple, Personal, Fair commitment, making it easier for customers to get the support they need no matter how they choose to access our products and services.
We are committed to our mortgage customers and we’re pleased to have recently been awarded Best Online Mortgage Provider by Moneyfacts.