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RELAY42 BRINGS CUSTOMER EXPERIENCE-ENHANCING MARKETING SOLUTION TO DUTCH RETAIL BANK

Relay42’s Data Management Platform went live at ABN AMRO just after an agile three-month onboarding process 

Relay42, the data management platform (DMP) company that turns marketing communications into human dialogue, has been chosen by ABN AMRO to implement its unique DMP solutions across the financial institution’s IT infrastructure. ABN AMRO is a top-tier retail bank in the Netherlands with revenues of € 2076 million in 2016.

ABN AMRO initially approached Relay42 in its mission to find a DMP solution that would help to increase its customer-centric marketing. Following a six-month tender process, Relay42 was chosen as the sole vendor for the project.

The onboarding process of the project, which involves implementing the DMP into ABN AMRO’s IT infrastructure, took only three months, and is already being used by the company’s marketing teams.

Tomas Salfischberger, CEO and co-founder, Relay42, says: “If you think about how many different platforms and systems banks like ABN AMRO are using on a daily-basis, you would expect the onboarding process of a DMP to take a considerable amount of time — it typically takes upwards of a year. Our state-of-the-art solution, however, enables a quick start to even the most complex ecosystems. We want our customers to operate with maximum agility and to see the results as soon as possible, and in this case we were unique in offering deployment in only 3 months.”

“This fast onboarding process is important because effective marketers rely on being able to work efficiently and make decisions instinctively, and this can only be achieved if the DMP solution is already in place and ready to go. They no longer have the luxury of being able to wait around while a platform is slowly put into place.”

With Relay42’s DMP now in place, ABN AMRO will be able to benefit from a higher level of accuracy in recognising the customer — even when a device is used by other people, such as family members. This will help the bank to create individual customer messaging journeys that are tailored specifically to individual customers.

“We went into this project knowing that it would be technically complex and physically time-consuming, and so we set our expectations accordingly. However, through working with Relay42 and implementing their DMP solution into our infrastructure, we were amazed that the team was able to stay true to its promise and get us up and running in just three months — which we’re very happy about,” says Martin Rijken, project manager IT analytical CRM, ABN AMRO.

Relay42 will continue to provide support and guidance while ABN AMRO become accustomed to the new solution.