This strategic partnership brings together best-of-breed technology from Natterbox, with Changi’s expertise in the field of business consultancy, to provide customer service agents with the tools they need to deliver exceptional customer experience during their interactions. Improved access and visibility to important information enables them to offer a more personalised, accurate and connected service.
This will be particularly attractive to organisations in the large, and growing, gaming sector where the levels of customer service experience helps set them apart in a highly competitive market. Following the recent opening of a Changi Consulting office in Malta, this partnership marks an exciting time for both companies as they look to expand service capabilities in this and other target sectors.
Neil Hammerton, CEO and Co-Founder of Natterbox commented: We’re delighted to be partnering with Changi Consulting. Its expertise marries perfectly with our technology and vision of providing solutions to create the quality of experience that customers now expect everywhere, all the time when interacting with companies.
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ArashMalmaci, Head of Business Development at Changi Consulting added: At Changi Consulting our aim is simple; deliver great customer service and help our clients differentiate their proposition. Natterbox’s technology bolsters our offering and allows us to present an intuitive and effective technology solution to help meet customer expectations.