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Home > Top Stories > METRO BANK BOLSTERS GROWING COMMERCIAL TEAM WITH SENIOR HIRES

METRO BANK BOLSTERS GROWING COMMERCIAL TEAM WITH SENIOR HIRES

Published by Gbaf News

Posted on November 9, 2017

3 min read

Last updated: January 21, 2026

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Metro Bank, the revolution in British banking, has today announced the strengthening of its Inward Investment and Cash Management Teams, with the appointments of Charles O’Neill, as Head of Inward Investment and Jennifer Laing, as Head of Cash Management. Both Charles and Jennifer will report to Hannah-Louise Smith, Director of Cash Management & Transactional Banking.

Commenting on the appointments, Craig Donaldson, CEO said: “I’m delighted to welcome both Charles and Jennifer to the team. They bring with them exceptional experience and a real commitment to providing customers with a superior level of service and solutions tailored to their needs.”

Both Charles and Jennifer join from Lloyds Banking Group, where Charles was previously Head of International Transformation and Ring-fencing, and Jennifer was most recently Programme Lead for Digital Channel Transformation in the bank’s commercial business.

Metro Bank’s Inward Investment Team supports foreign-owned enterprises navigate the UK market. Through the bank’s extensive network of partners, customers benefit from specialist support, such as help with complying with UK-specific regulatory requirements, as well as from the team’s broad range of sector experts. The Cash Management Team also focuses on providing a differentiated experience. Working closely with customers’ finance departments, the team is dedicated to ensuring customers’ day-to-day banking runs smoothly and efficiently, saving customers time and enabling them to concentrate on running their businesses.

Charles said: “I am excited to be leading a team dedicated to enabling inward investment companies realise their dreams and to be part of an organisation that really understands the challenges and opportunities that these types of companies face.”

Jennifer added: “I am thrilled to be joining such an innovative and agile organisation and look forward to working in partnership with Metro Bank customers to deliver tailored solutions, which help optimise their cash management processes.”

Metro Bank, the revolution in British banking, has today announced the strengthening of its Inward Investment and Cash Management Teams, with the appointments of Charles O’Neill, as Head of Inward Investment and Jennifer Laing, as Head of Cash Management. Both Charles and Jennifer will report to Hannah-Louise Smith, Director of Cash Management & Transactional Banking.

Commenting on the appointments, Craig Donaldson, CEO said: “I’m delighted to welcome both Charles and Jennifer to the team. They bring with them exceptional experience and a real commitment to providing customers with a superior level of service and solutions tailored to their needs.”

Both Charles and Jennifer join from Lloyds Banking Group, where Charles was previously Head of International Transformation and Ring-fencing, and Jennifer was most recently Programme Lead for Digital Channel Transformation in the bank’s commercial business.

Metro Bank’s Inward Investment Team supports foreign-owned enterprises navigate the UK market. Through the bank’s extensive network of partners, customers benefit from specialist support, such as help with complying with UK-specific regulatory requirements, as well as from the team’s broad range of sector experts. The Cash Management Team also focuses on providing a differentiated experience. Working closely with customers’ finance departments, the team is dedicated to ensuring customers’ day-to-day banking runs smoothly and efficiently, saving customers time and enabling them to concentrate on running their businesses.

Charles said: “I am excited to be leading a team dedicated to enabling inward investment companies realise their dreams and to be part of an organisation that really understands the challenges and opportunities that these types of companies face.”

Jennifer added: “I am thrilled to be joining such an innovative and agile organisation and look forward to working in partnership with Metro Bank customers to deliver tailored solutions, which help optimise their cash management processes.”