Published by Gbaf News
Posted on August 11, 2016
5 min readLast updated: January 22, 2026
Suppliers are exploiting a lack of transparency in the IT market to inflate product prices, according to the annual KnowledgeBusIT Margins Benchmarking Study.
Now in its fourth year, the study shows that the practice of charging excessive margins by suppliers is still commonplace across the banking sector.
Identifying the best price for IT products is notoriously difficult, given the short lifecycle of products and the constant fluctuation of trade costs. Although industry best practice, as specified by the Society of IT Managers, states that organisations should not pay more than a 3% margin to suppliers.
Despite this guidance, the research revealed that a supplier successfully charged one bank a margin of 450% for an order of cables.
The study suggests that awareness of the high mark-ups charged by some suppliers may have begun to filter through, however. The average margin paid across the banking sector was actually found to have come down to 14% in 2015 from 16% in 2014.
This also compares favourably with the average margin paid across the board by buyers, which currently sits at 17.6%.
Al Nagar, head of benchmarking at KnowledgeBus, said: “Organisations are getting better at scrutinising purchases and negotiating better deals with suppliers. But the analysis shows that many purchases are far in excess of industry best practice.
“The most extreme example of excessive margins are regularly found on those lower volume, spontaneous, ‘as and when’ purchases. These are typically unplanned purchases consisting of items such as memory sticks, power adapters and cables.
“All procurement officers need to be aware of this trend. Although this type of purchase may be perceived to be of a lesser value, compared to major pieces of IT infrastructure, they can make up a good 25% of the IT budget. By the end of the year, this can easily add up to a six figure difference to the overall IT budget.
‘‘Today’s procurement managers don’t have endless amounts of time to talk to multiple suppliers to find the best price. What they need is for there to be greater transparency between suppliers and customers. With the right tools organisations can gain that transparency and bring those margins down to 3%.’’
For organisations looking to achieve best practice levels on IT product purchasing, Al Nagar offers three key tips:
Organisations can empower their negotiators, and speed up the IT procurement process, by deploying benchmarking tools. This provides IT buyers with access to up-to-date and validated trade level information that will identify the exact margins suppliers are charging.
Companies can agree ‘cost plus’ contracts with their suppliers to ensure no IT product purchased exceeds an agreed maximum margin level. Procurement teams can use their benchmarking tools to police these contracts.
By analysing historic or seasonal trade price trends, IT buyers can identify the best times to buy. When trade prices fall to their lowest, suppliers often try to maximise margins achieved, but by monitoring the market, companies can counter this practice.
Suppliers are exploiting a lack of transparency in the IT market to inflate product prices, according to the annual KnowledgeBusIT Margins Benchmarking Study.
Now in its fourth year, the study shows that the practice of charging excessive margins by suppliers is still commonplace across the banking sector.
Identifying the best price for IT products is notoriously difficult, given the short lifecycle of products and the constant fluctuation of trade costs. Although industry best practice, as specified by the Society of IT Managers, states that organisations should not pay more than a 3% margin to suppliers.
Despite this guidance, the research revealed that a supplier successfully charged one bank a margin of 450% for an order of cables.
The study suggests that awareness of the high mark-ups charged by some suppliers may have begun to filter through, however. The average margin paid across the banking sector was actually found to have come down to 14% in 2015 from 16% in 2014.
This also compares favourably with the average margin paid across the board by buyers, which currently sits at 17.6%.
Al Nagar, head of benchmarking at KnowledgeBus, said: “Organisations are getting better at scrutinising purchases and negotiating better deals with suppliers. But the analysis shows that many purchases are far in excess of industry best practice.
“The most extreme example of excessive margins are regularly found on those lower volume, spontaneous, ‘as and when’ purchases. These are typically unplanned purchases consisting of items such as memory sticks, power adapters and cables.
“All procurement officers need to be aware of this trend. Although this type of purchase may be perceived to be of a lesser value, compared to major pieces of IT infrastructure, they can make up a good 25% of the IT budget. By the end of the year, this can easily add up to a six figure difference to the overall IT budget.
‘‘Today’s procurement managers don’t have endless amounts of time to talk to multiple suppliers to find the best price. What they need is for there to be greater transparency between suppliers and customers. With the right tools organisations can gain that transparency and bring those margins down to 3%.’’
For organisations looking to achieve best practice levels on IT product purchasing, Al Nagar offers three key tips:
Organisations can empower their negotiators, and speed up the IT procurement process, by deploying benchmarking tools. This provides IT buyers with access to up-to-date and validated trade level information that will identify the exact margins suppliers are charging.
Companies can agree ‘cost plus’ contracts with their suppliers to ensure no IT product purchased exceeds an agreed maximum margin level. Procurement teams can use their benchmarking tools to police these contracts.
By analysing historic or seasonal trade price trends, IT buyers can identify the best times to buy. When trade prices fall to their lowest, suppliers often try to maximise margins achieved, but by monitoring the market, companies can counter this practice.
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