Editorial & Advertiser Disclosure Global Banking And Finance Review is an independent publisher which offers News, information, Analysis, Opinion, Press Releases, Reviews, Research reports covering various economies, industries, products, services and companies. The content available on globalbankingandfinance.com is sourced by a mixture of different methods which is not limited to content produced and supplied by various staff writers, journalists, freelancers, individuals, organizations, companies, PR agencies Sponsored Posts etc. The information available on this website is purely for educational and informational purposes only. We cannot guarantee the accuracy or applicability of any of the information provided at globalbankingandfinance.com with respect to your individual or personal circumstances. Please seek professional advice from a qualified professional before making any financial decisions. Globalbankingandfinance.com also links to various third party websites and we cannot guarantee the accuracy or applicability of the information provided by third party websites. Links from various articles on our site to third party websites are a mixture of non-sponsored links and sponsored links. Only a very small fraction of the links which point to external websites are affiliate links. Some of the links which you may click on our website may link to various products and services from our partners who may compensate us if you buy a service or product or fill a form or install an app. This will not incur additional cost to you. A very few articles on our website are sponsored posts or paid advertorials. These are marked as sponsored posts at the bottom of each post. For avoidance of any doubts and to make it easier for you to differentiate sponsored or non-sponsored articles or links, you may consider all articles on our site or all links to external websites as sponsored . Please note that some of the services or products which we talk about carry a high level of risk and may not be suitable for everyone. These may be complex services or products and we request the readers to consider this purely from an educational standpoint. The information provided on this website is general in nature. Global Banking & Finance Review expressly disclaims any liability without any limitation which may arise directly or indirectly from the use of such information.


Auriga, the banking software company, has unveiled a White Paper in which it argues it’s time for banks to put people back at the centre of their strategy.

Auriga recognises that banks face mounting pressure to control costs while improving client service and experience.  It says this comes in part from customers who are demanding easier, 24/7 access through PCs, tablets and mobile.  It is also the result of new entrants to the banking sector and the arrival of a number of ‘fintech’ companies whose new approaches and lower costs are constantly increasing the pressure on more established providers.

For many banks the only way to square the circle is to close branches and push customers online. It is unarguable that this reduces costs but it also radically changes the relationship between a bank and its customers.

Auriga, which has over 67% of the Italian banking market, has developed a software suite called WinWebServer (WWS), which enables banks to deploy advanced web technologies to make significant cost reductions whilst providing a partly or even fully staffed kiosk-type branch.

“WWS is fundamentally about putting the person back into the heart of the relationship between a customer and his or her bank.  Technology becomes not a barrier, separating the bank from the public, but an enabler allowing more positive, compelling and rewarding experiences for both parties,” said Mark Aldred, UK Sales Manager of Auriga.

WWS enables kiosks with cash-out, cash-in, note/coin recycling and cheque deposit machines from multiple hardware vendors, document scanners, tablets and Assisted Self-service Devices/Assisted Self-Service Terminals (ASD/ASST), as well as screens providing information and direction.  This frees up time for a staff member to help customers with more complex enquiries or problems that need resolving. The technology provides the staff member with an ‘omnichannel’ overview of the customer’s circumstances and interactions which dramatically enhances the customer experience.

Mark Aldred added “WWS is fundamentally about putting the person back into the heart of the relationship between a customer and his or her bank.  We believe that banks need to see technology as a way of enabling enhanced personal relationships. New technology is not a means of eradicating people, but is a way of enabling and empowering bank staff to do more, and serve customers better. The bank of the future will succeed because it has the very best technology and the very best people.”