Editorial & Advertiser Disclosure Global Banking And Finance Review is an independent publisher which offers News, information, Analysis, Opinion, Press Releases, Reviews, Research reports covering various economies, industries, products, services and companies. The content available on globalbankingandfinance.com is sourced by a mixture of different methods which is not limited to content produced and supplied by various staff writers, journalists, freelancers, individuals, organizations, companies, PR agencies etc. The information available on this website is purely for educational and informational purposes only. We cannot guarantee the accuracy or applicability of any of the information provided at globalbankingandfinance.com with respect to your individual or personal circumstances. Please seek professional advice from a qualified professional before making any financial decisions. Globalbankingandfinance.com also links to various third party websites and we cannot guarantee the accuracy or applicability of the information provided by third party websites.
Links from various articles on our site to third party websites are a mixture of non-sponsored links and sponsored links. Only a very small fraction of the links which point to external websites are affiliate links. Some of the links which you may click on our website may link to various products and services from our partners who may compensate us if you buy a service or product or fill a form or install an app. This will not incur additional cost to you. For avoidance of any doubts and to make it easier, you may consider any links to external websites as sponsored links. Please note that some of the services or products which we talk about carry a high level of risk and may not be suitable for everyone. These may be complex services or products and we request the readers to consider this purely from an educational standpoint. The information provided on this website is general in nature. Global Banking & Finance Review expressly disclaims any liability without any limitation which may arise directly or indirectly from the use of such information.


Easter travel plans and predicted snowfall place pressure on travel providers to deliver

This week schools break up for Easter holidays, prompting the start of the bank holiday weekend getaway. Travel chaos is expected and could be worsened by predicted snowfall across the UK.[1]

Flight disruptions, crowded airports and long queues will push travel providers to meet customer expectations. Travellers will take to a variety of digital channels to express their discontent, putting pressure on travel providers to effectively monitor and track customer engagement.

To keep their head above water during peak travel periods and flight disruptions, airlines and online travel agencies (OTAs) are seeking out ways in order to keep pace with sky-high customer expectations.

Bhupender Singh, CEO of Intelenet® Global Services, comments:  “Airlines are under pressure to achieve a high level of customer satisfaction all year round, but peak travel seasons – especially when compounded by disruption – amplify this.

“At one point or another, we’ve all felt the stress of waiting endlessly in a queue, and so can understand the urgency of getting in touch with someone when a problem arises. In a world where customers expect to be serviced “anytime anywhere”, it is crucial for airlines to deliver fast and accurate compensation.

Bhupender continues: “With the stakes in the battle for customers higher than ever, airlines and online travel agencies are turning to innovative technologies to help boost customer satisfaction. For instance, automation allows travel providers to focus on catering to customer needs and relieves the headache of inputting repetitive tasks.

“Utilising such innovative solutions can enable a 50 per cent reduction in retail losses, which is a win-win situation for both airlines and customers – better management of manual tasks boosts productivity for staff, which allows attention to be directed towards urgent customer requests.”