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Contact centre - Global Banking | Finance

Aegis Limited, a global outsourcing and technology services company, announced today that it has been positioned in the Gartner Magic Quadrant for Customer Management Contact Center BPO 2013 report, published in December 2013. Gartner’s 2013 Magic Quadrant for Customer Management (CM) Contact Centre BPO evaluates a vibrant provider landscape with capabilities across the Americas, EMEA and Asia/Pacific.Aegis Logo - Global Banking | Finance

Gartner positioned Aegis in the magic quadrant based on a bi-dimensional matrix, evaluating its ability to execute and completeness of vision.

Sandip Sen, Global CEO, Aegis Limited said “We are pleased to be included in the Gartner Magic Quadrant for CM Contact Centre BPO for the 4th consecutive year. As buyer’s shift their focus from just cost containment to include revenue generation and service improvements, Aegis is committed on delivering practical innovation, service excellence, multi-channel customer experience and insightful business transformation for our clients”

As noted in the report, “the worldwide CM contact center BPO market is forecast to grow steadily at a 5.2% compound annual growth rate (CAGR) from 2013 through 2018. By the end of 2018, Gartner estimates the CM contact center BPO industry will achieve a market size of $42.4 billion. Therefore, Gartner believes the opportunities for growth in market share are robust for those companies willing to aggressively make investments in marketing, sales, PETS (Process Enhancement Technologies and Services) and acquisitions.”

Aegis continues to have an aggressive organic and inorganic growth strategy focused on capability, capacity and geographical presence. The company’s primary focus is on multi channel customer management and vertical industry markets, including telecommunications, financial services, healthcare, travel and hospitality.

Aegis has made significant investments in customer experience management, such as its digital and social business solution AegisLISAn and strategic partnership with Customer Operations Performance Centre (COPC), to add measurable business value to its customers.

Gartner Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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