Aegis Continues Expansion in Malaysia

• Aegis increases headcount from 1,000 to 1,600 employees in Kuala Lumpur, Malaysia
• Drives organic expansion across Telecom, Banking and Travel verticals

Aegis Limited, a global outsourcing and technology services company, announced that it has increased its capacity in Malaysia from 1,000 to 1,600 employees across its experience center in Kuala Lumpur, Malaysia.

Aegis has expanded its Malaysian operations as a result of new client partnerships and augmenting organic growth of its current client base across Telecom, Travel and BFSI verticals. These partnerships encompass support for end-to-end multi-channel Customer Lifecycle Management to enable them to better optimize their customer experience management.

Aegis closed the acquisition of Malaysia based Symphony BPO in March 2014 and has since then leveraged its global best practices, domain expertise and customer experience methodology to support its clients endeavor to meet their corporate goals.  At the time of acquisition, the headcount stood at about 1,000.

“Our strategic expansion in Malaysia is focused around penetrating newer markets and augmenting existing capabilities,” said Sandip Sen, Global CEO, Aegis Limited. “Aegis is very excited to be the customer experience partner with many of the leading brands in Malaysia and these relationships further showcases our extensive capabilities in delivering the highest level of services to grow in the Business Process Management market in Malaysia.”

Aegis Malaysia provides strong local presence, commitment, industry knowledge, flexibility and ability to collaborate with the client’s ecosystem encompassing their end customer experience management.

Sudhir Agarwal, President, Global M&A and Strategic Initiatives, said “With this expansion, we have the opportunity to accelerate the current momentum, gain critical scale and provide cutting-edge innovation for our customers. This is a testimony to our bullish outlook on the Malaysian and regional outsourcing market.”

Post the closure of the acquisition in Malaysia, Aegis helped the contact center and financial business operations become more effective based on its proven integration framework and strong services delivery capabilities. Aegis is a recognized leader in Asia Pacific Business Process Management (BPM) and is serving clients across Telecom, Travel, Hospitality, BFSI, Energy and Technology verticals.

Aegis Limited, an Essar Enterprise has released the attached press note today announcing the its Expansion in Malaysia.

• Aegis increases headcount from 1,000 to 1,600 employees in Kuala Lumpur, Malaysia
• Increases scale and headcount capacity by 60%
• Drives organic expansion across Telecom, Banking and Travel verticals across Malaysia market
• Aegis closed the acquisition of Malaysia based Symphony BPO in March 2014 and has since then leveraged its global best practices, domain expertise and customer experience methodology to support its clients endeavor to meet their corporate goals.  At the time of acquisition, the headcount stood at about 1,000.
• Post the closure of the acquisition in Malaysia, Aegis helped the contact centre and financial business operations become more effective based on its proven integration framework and strong services delivery capabilities.