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VoiceSage – Global Cloud Communication Platform

VoiceSage – Global Cloud Communication Platform

VoiceSage – Global Cloud Communication Platform 5

VoiceSage is a mobile industry leader that offers mobile messaging solutions that help companies streamline communications and engage with customers in a cost-effective way.

Founded in 2003 and headquartered in Ireland with offices in UK, Spain, and Dubai, VoiceSage has deep heritage within the mobile industry. We help businesses attain exceptional customer engagement via automated messaging, rich business messaging, email, voice, SMS, WhatsApp, and social channels.

Companies rely on VoiceSage to reduce inbound calls, manage deliveries, increase conversions, boost collection rates, and enable real-time customer conversations. We solve problems for contact centres, collection teams, operations departments, and marketing teams. By using our platform, companies are able to reduce the amount of low-value inbound calls and pre-screen outbound calls to ensure that your clients are ready to talk to you and complete your desired outcomes. We help you improve your SMS conversion rates and provide self-service options around payments, logistics and transactional events, through voice, messaging, email, and social media.

VoiceSage’s Solutions

  • Debt Collection Solution

Collect payments faster in a secure, cost-effective manner using our hosted payment pages that can improve cash-flow management and payment rates by up to 65%.

  • Customer Service Solution

Whether the issue is to provide better self-service tools, reduce inbound call or means to automate communication, VoiceSage can solve them all.

  • Direct Marketing Solution

VoiceSage’s direct marketing solutions give businesses the ability to target campaigns to the most appropriate audience segment, based on past purchase behaviour, and predictive analytics.

Our Products

SMS

With open rates of up to 98%, our SMS services help companies send targeted messages instantly and cost-effectively. Whether you are sending a promotional SMS, appointment reminder, payment reminder, order confirmation, surveys, or discount code, we can help.

Rich Media Messaging

Rich Media Messaging (RMM) is also known as SMS 2.0 or rich business messaging. RMM is a mobile messaging service that adds a richer experience compared to simple text messaging or SMS. In an RMM you can offer rich media content and personalized mobile journeys with the ability for customers to self-serve.

All industries can benefit from incorporating rich media content in their messages to drive more proactive and actionable communication

  • Improve Payment Collections with RMM

Improve payment rates while preserving a high standard of customer service and satisfaction with our SMS collection solutions. VoiceSage’s solution has become the preferred payment channel after Direct Debit for both companies and clients.

Did you know that over 70% of non-direct debit customers request that payments and arrears are made through VoiceSage as opposed to calling in contact centres or using online portals?

  • Simplify Payment Processes

Our solutions allow you to send advance payment notifications, allowing customers to set up customized payment plans that suit their needs and make one off payment all through SMS. Our solutions are a quick win because:

  • They work with your existing payment processors
  • No engineering is required
  • There are no changes to your reconciliation or cash management processes
  • Reduce Collection Costs

With VoiceSage you can improve your payment rates, reduce termination actions, and reduce arrears while lowering your overheads.

Interactive Voice Messaging

VoiceSage‘s IVM service is a great way for contact centres to improve first time resolutions and contact center call avoidance. By automating entire interactions with self-serve options, your customers can quickly make a payment, complete a call to action, carry out surveys, confirm ID&V with the ability to speak to an agent when or where required.

Increase right person contact rate by an average of 65%, whilst reducing operational costs. Automate and reduce cost of simple, repetitive actions such as taking payments, sending information notifications, or providing common support functions by over 35%.

WhatsApp Chatbot

Reduce inbound calls to your contact centre by allowing the customers to self-serve on a channel they are most comfortable with through the use of chatbot type functionality.

Customers can initiate automated processes by interacting with a business’ WhatsApp number. These types of automated interactions are the perfect use case for the channel. The customer sends the initial message and kicks off an automated journey. Lastly, they can either complete their desired outcome or escalate to a real agent if they experience more complicated interactions.

If you are looking for outbound or inbound communications, then we are your mobile industry leader that will help you achieve your goals. Book a demo today if you want to improve your business-customer communications.

VoiceSage – Global Cloud Communication Platform 6

 

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