Finance
UK regulator kicks off review on impact of AI on retail finance
Published by Global Banking & Finance Review®
Posted on January 27, 2026
2 min readLast updated: January 27, 2026
Global Banking & Finance Review®
Company
Published by Global Banking & Finance Review®
Posted on January 27, 2026
2 min readLast updated: January 27, 2026
The UK's FCA is reviewing AI's impact on retail finance, focusing on market changes and consumer protection, with findings due in 2026.
LONDON, Jan 27 (Reuters) - The UK's Financial Conduct Authority on Tuesday launched a review into the impact of advanced artificial intelligence on retail financial markets and consumers.
The review, led by FCA Executive Director Sheldon Mills, will look at how the evolution of AI could affect markets and firms, including changes to competition and market structure, as well as the impact on consumers. Findings will go to the FCA board in mid‑2026. The regulator reiterated that it does not intend to introduce AI‑specific rules.
"As I begin this review, the technological landscape is evolving at a remarkable pace. It is entirely plausible that we will see widespread use of agentic AI systems, neuromorphic computing and quantum capability," Mills said. "These technology changes will take place in the context of the growth of digital finance, including blockchain and smart contracts, tokenisation and digital assets."
Tom Callaby, partner at law firm CMS, said that so far the use of AI in retail facing applications in the UK had been "limited" but firms were increasingly considering new use cases. "The FCA should not close itself off to updating or adjusting its approach, as it has been clear that a lack of tailored rules and guidance in key areas has held some firms back,” Callaby added.
The parliamentary Treasury Committee on January 20 published a report urging financial regulators including the FCA to move away from a "wait and see" approach to AI.
The committee said the FCA should publish guidance by the end of the year on how consumer protection rules apply to AI and how much senior managers need to understand the systems they oversee.
(Reporting by Prerna Bedi in Bengaluru and Phoebe Seers in London; Editing by Maju Samuel and Tommy Reggiori Wilkes)
Artificial intelligence (AI) refers to the simulation of human intelligence in machines programmed to think and learn like humans, enabling them to perform tasks such as problem-solving and decision-making.
Consumer protection involves laws and regulations designed to ensure the rights of consumers are upheld, preventing unfair practices and ensuring products and services are safe and meet quality standards.
Retail finance refers to financial services provided to individual consumers rather than businesses, including products like personal loans, mortgages, and credit cards.
Market structure describes the organization of a market based on the number of firms, product differentiation, and the level of competition, influencing pricing and output decisions.
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