Editorial & Advertiser disclosure

Global Banking & Finance Review® is an online platform offering news, analysis, and opinion on the latest trends, developments, and innovations in the banking and finance industry worldwide. The platform covers a diverse range of topics, including banking, insurance, investment, wealth management, fintech, and regulatory issues. The website publishes news, press releases, opinion and advertorials on various financial organizations, products and services which are commissioned from various Companies, Organizations, PR agencies, Bloggers etc. These commissioned articles are commercial in nature. This is not to be considered as financial advice and should be considered only for information purposes. It does not reflect the views or opinion of our website and is not to be considered an endorsement or a recommendation. We cannot guarantee the accuracy or applicability of any information provided with respect to your individual or personal circumstances. Please seek Professional advice from a qualified professional before making any financial decisions. We link to various third-party websites, affiliate sales networks, and to our advertising partners websites. When you view or click on certain links available on our articles, our partners may compensate us for displaying the content to you or make a purchase or fill a form. This will not incur any additional charges to you. To make things simpler for you to identity or distinguish advertised or sponsored articles or links, you may consider all articles or links hosted on our site as a commercial article placement. We will not be responsible for any loss you may suffer as a result of any omission or inaccuracy on the website.

Home > Top Stories > TECHNOLOGY TRUST ENHANCES CUSTOMER EXPERIENCE WITH NEWVOICEMEDIA

TECHNOLOGY TRUST ENHANCES CUSTOMER EXPERIENCE WITH NEWVOICEMEDIA

Published by Gbaf News

Posted on November 16, 2016

4 min read

Last updated: January 22, 2026

Northern Ireland first minister resigns over Brexit trade rules - Global Banking & Finance Review — Image depicting Northern Ireland's political landscape following the resignation of its first minister due to post-Brexit trade tensions, highlighting the ongoing trade disputes and implications for the Northern Ireland protocol.

NewVoiceMedia, a leading global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, today announced that Technology Trust has transformed its customer experience and improved business efficiencies with NewVoiceMedia’s cloud contact centre platform.

Technology Trust was established to make it easier for the third sector to access technology and software, bridging the gap between charities with restricted budgets and software companies willing to donate their products, and now serves over 22,000 charities across the UK. The registered charity wanted to extend the flexibility and features of cloud contact centre technology to its customer service team in order to improve efficiencies and reduce operating costs.

Technology Trust selected NewVoiceMedia’sContactWorld solution, a contact centre and inside sales platform with Salesforce integration, which is designed to scale as rapidly as the business and deliver sales and service excellence. Core contact centre functionality such as omni-channel contact routing, self-service IVR, automated outbound dialling, screen pops and instantaneous CRM updates are provided with proven 99.999% platform availability.

Since implementation, Technology Trust has increased efficiencies, is offering a better customer service experience and has access to data to drive successful decision making. Furthermore:

It has increased the number of calls it handles by 50 percent, now making 15,000 each year
Customer service satisfaction is up to 93 percent
Call abandonment rates are at less than one percent

“Over the last eight years our programme has grown to about five times the size, but we’ve only gone from having three people to six”, said Richard Cooper, director of programmes at Technology Trust.“We now have a true cloud system which has delivered maximum flexibility at minimum price, while improving our business efficiencies and customer experience. It still surprises people on the other end of the phone when we know who they are before they even begin talking!”

Jonathan Gale, CEO of NewVoiceMedia, commented, “We’re delighted to see that Technology Trust has experienced so much success with ContactWorld. Our technology has helped the charity go from handling ten thousand to 15 thousand calls each year, while adding just one new agent and serving customers in the best way possible”.

For more information about NewVoiceMedia and to download the full Technology Trust case study, visit www.newvoicemedia.com.

NewVoiceMedia, a leading global provider of inside sales and contact centre technology that helps businesses sell more, serve better and grow faster, today announced that Technology Trust has transformed its customer experience and improved business efficiencies with NewVoiceMedia’s cloud contact centre platform.

Technology Trust was established to make it easier for the third sector to access technology and software, bridging the gap between charities with restricted budgets and software companies willing to donate their products, and now serves over 22,000 charities across the UK. The registered charity wanted to extend the flexibility and features of cloud contact centre technology to its customer service team in order to improve efficiencies and reduce operating costs.

Technology Trust selected NewVoiceMedia’sContactWorld solution, a contact centre and inside sales platform with Salesforce integration, which is designed to scale as rapidly as the business and deliver sales and service excellence. Core contact centre functionality such as omni-channel contact routing, self-service IVR, automated outbound dialling, screen pops and instantaneous CRM updates are provided with proven 99.999% platform availability.

Since implementation, Technology Trust has increased efficiencies, is offering a better customer service experience and has access to data to drive successful decision making. Furthermore:

It has increased the number of calls it handles by 50 percent, now making 15,000 each year
Customer service satisfaction is up to 93 percent
Call abandonment rates are at less than one percent

“Over the last eight years our programme has grown to about five times the size, but we’ve only gone from having three people to six”, said Richard Cooper, director of programmes at Technology Trust.“We now have a true cloud system which has delivered maximum flexibility at minimum price, while improving our business efficiencies and customer experience. It still surprises people on the other end of the phone when we know who they are before they even begin talking!”

Jonathan Gale, CEO of NewVoiceMedia, commented, “We’re delighted to see that Technology Trust has experienced so much success with ContactWorld. Our technology has helped the charity go from handling ten thousand to 15 thousand calls each year, while adding just one new agent and serving customers in the best way possible”.

For more information about NewVoiceMedia and to download the full Technology Trust case study, visit www.newvoicemedia.com.