Generative AI and advanced analytics automate processes to help financial institutions meet regulatory timelines and ensure customer satisfaction
Generative AI and advanced analytics automate processes to help financial institutions meet regulatory timelines and ensure customer satisfaction
London, UK, September 24, 2024 – NICE Actimize, a NICE business (Nasdaq: NICE), today announced the availability of the market’s first AI-powered Fraud Investigations solution that facilitates end-to-end fraud management capabilities from detection to investigations. Explicitly designed to enable fraud investigations post detection, the new solution helps financial institutions save both time and money with its automated workflow and robust fraud-specific case management capabilities. Advanced Generative AI embedded in the solution also provides automation that help financial institutions quickly address customer concerns and consistently meet regulatory timelines.
The NICE Actimize Fraud Investigation solution breaks down the siloes between the fraud prevention and investigation functions while creating an automated feedback loop that helps financial institutions use operational findings to stop more fraud from occurring.
Additionally, the solution streamlines the management of claims and facilitates efficient reimbursement processes, while lowering the cost of recovery. Among its capabilities, the fraud investigations solution simplifies SAR (Suspicious Activity Report) filing for fraud teams with automated fields, narrative generation, and e-filing capabilities.
“Fighting fraud and financial crime doesn’t just stop at the moment of detection. Fraud investigation results and decisions provide critical insights that can stop future fraudulent transactions,” said Craig Costigan, CEO, NICE Actimize. “By redefining efficiency and reducing costs for a financial institution, NICE Actimize’s Fraud Investigation solution also fosters customer trust and loyalty through its seamless claims resolution process.”
“Considering regulation in the UK and competition within banking, protecting customers from scams and ensuring swift claims resolution is critical for financial institutions. A robust fraud investigation solution is needed to not only better prevent scams and authorized fraud but to minimize losses and protect against first party fraud,” explains Trace Fooshee, Strategic Advisor in the Fraud and AML practice, Datos Insights.
NICE Actimize’s Fraud Investigations solution works seamlessly with its advanced IFM Fraud Management Platform. For additional information on NICE Actimize’s Enterprise Fraud Management, please click here.
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction. www.nice.com .
Fraud management involves processes and technologies used by financial institutions to detect, prevent, and respond to fraudulent activities, ensuring compliance with regulations and protecting customer assets.
A Suspicious Activity Report (SAR) is a document that financial institutions must file with authorities when they detect suspicious or potentially illegal activity involving their customers.
Compliance in finance refers to the adherence to laws, regulations, and guidelines governing financial practices, ensuring that institutions operate within legal frameworks.
Customer satisfaction measures how products or services meet or exceed customer expectations, playing a crucial role in retaining clients and fostering loyalty.
AI in banking refers to the use of artificial intelligence technologies to enhance services, improve efficiency, and automate processes such as fraud detection and customer service.
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