Connect with us

Top Stories

NEWVOICEMEDIA STRENGTHENS US PRESENCE TO SERVE GROWING CUSTOMER BASE

Cloud1

NewVoiceMedia adds two North American cloud nodes, expanding footprint from coast to coast

NewVoiceMedia, a leading global provider of cloud contact centre solutions, announces two new cloud nodes in North America, further strengthening its presence from coast to coast and extending its capacity to serve tens of thousands of agents.

The expansion reflects NewVoiceMedia’s commitment to providing best-in-class support to its worldwide customer base, while meeting increased regional demand for its flexible solutions that deliver ground-breaking customer experience and drive high-performing sales and marketing teams.

NEWVOICEMEDIA STRENGTHENS US PRESENCE TO SERVE GROWING CUSTOMER BASE 3Recent research from NewVoiceMedia revealed that half of US consumers are likely to share poor customer service experiences in person and online, highlighting the need to deliver innovative customer service. To do so, more and more US companies, such as Topcon Positioning Systems and Trinity Claims, are turning to NewVoiceMedia’s true cloud solutions to deliver personalised and unique customer experiences, quickly and securely.

“Our true cloud technology, which enables revolutionary customer connections, is transforming North America’s contact centre market”, said Jonathan Gale, CEO at NewVoiceMedia. “Our investment in infrastructure in this region reflects our ongoing commitment to providing customers and prospects with the best support possible, no matter where they are”.

To secure its position as global partner of choice for cloud contact centre technology, NewVoiceMedia is rapidly expanding its North American presence with the recent openings of its San Francisco and New York offices and the appointment of Jamison Powell as Vice President Sales, North America Eastern Region and E.J. Tague as Vice President Sales, North America Western Region. Its growing North American presence will maintain well-established partnerships with US-based companies such as Salesforce.

These moves are fuelled by NewVoiceMedia’s continued revenue growth and increasing customer base. The company is growing at more than twice the rate of the quickly expanding cloud contact centre market and has doubled its staff over the last year to accommodate growth.

Editorial & Advertiser disclosure
Our website provides you with information, news, press releases, Opinion and advertorials on various financial products and services. This is not to be considered as financial advice and should be considered only for information purposes. We cannot guarantee the accuracy or applicability of any information provided with respect to your individual or personal circumstances. Please seek Professional advice from a qualified professional before making any financial decisions. We link to various third party websites, affiliate sales networks, and may link to our advertising partners websites. Though we are tied up with various advertising and affiliate networks, this does not affect our analysis or opinion. When you view or click on certain links available on our articles, our partners may compensate us for displaying the content to you, or make a purchase or fill a form. This will not incur any additional charges to you. To make things simpler for you to identity or distinguish sponsored articles or links, you may consider all articles or links hosted on our site as a partner endorsed link.
Global Banking and Finance Review Awards Nominations 2021
2021 Awards now open. Click Here to Nominate

Recommended

Newsletters with Secrets & Analysis. Subscribe Now