NewVoiceMedia, the leading provider of cloud contact centre solutions, has strengthened its executive team with the appointment of Guy Sochovsky as SVP Business Transformation and Performance.
Sochovsky will be responsible for shaping the organisational framework and delivering initiatives to support both high growth and operational efficiency across NewVoiceMedia’s expanding global footprint. He joins from Syniverse Technologies and MACH, global providers of interoperability and enterprise solutions focused on enabling the mobile communications industry, where he held various senior executive positions spanning finance, corporate development and strategy.
Prior to that, Guy, who holds an Oxford University degree, spent 12 years within the investment industry. Serving at both Goldman Sachs and Warburg Pincus, he specialised in the technology, media and telco sectors and supported the growth and development of a number of high profile businesses.
The new position closely follows NewVoiceMedia’s appointment of Kev Willers as SVP Strategy and is another key milestone in the company’s rapid growth. Now serving customers in 116 countries, NewVoiceMedia is outpacing the cloud contact centre market fivefold¹ and has doubled its number of staff over the last year to meet increased demand for its technology.
CEO Jonathan Gale comments, “I’m extremely pleased to welcome Guy to the team as we continue to accelerate our international expansion. Guy has a strong track record of generating growth for large global organisations and will be hugely valuable to the business as we further reinforce our position as leader in the cloud contact centre market. He is a great addition to NewVoiceMedia’s leadership team and I look forward to his contribution to our future”.
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¹Based on the June 6, 2012 Market Trends: Contact Center as a Service, North America, 2012 research compiled by analysts Daniel O’Connell and Drew Kraus of Gartner, Inc., “The North America contact center as a service market is projected to experience a compound annual growth rate of 17.8% through 2016”.