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Experts predict the future of technology in 2023 and beyond

iStock 1406204894 - Global Banking | Finance

Looking forward to 2023, technology will continue to transform our daily and working lives. After all, every country’s economic future, prosperity and ability to compete relies on its continued digital growth. Here are comments from key tech leaders reflecting on the year past while looking ahead at the tech trends they expect to see front and centre.

706 - Global Banking | FinanceNick Reid, SVP and Managing Director EMEA, DoubleVerify

“As economic uncertainty looms, we’ll see brands increasingly favour technologies which offer a stronger ROI. But, it’s not just macroeconomic circumstances causing this shift; with more and more advertising platforms opening up, advertisers not only need to fuel ROI, but will need to measure performance more accurately than ever before. As a result, attention metrics, from audibility to screen touches, will become a dominant advertising currency in 2023—driving positive media and business outcomes. With this powerful dataset, brands will be able to use attention metrics to predict the outcome of their ads, whether they’re looking to drive awareness or conversion. What’s more, they can use such data to optimise their campaigns. This is vital as our recent ‘Four Fundamental Shifts in Advertising and Media’ Report found that the timing of an ad is essential, with almost two thirds (65%) of consumers in the UK stating they are more likely to pay attention if an ad captures their interest in the first five seconds.”

707 - Global Banking | FinanceJonathan Rende, Senior Vice President of Products, PagerDuty

2023 is the year when organisations finally realise they all rely on digital operations. That the reliability and operational resilience of their tech stacks, digital infrastructure, and services, are the biggest determinant in their brand reputation and their ability to grow their customer base. They’ll also understand that the way their development/DevOps teams have been operating – agile, full-service ownership with not only rapid response, but proactive and predictive capabilities – will need to be the way all technical aspects of the business need to operate.

This will also happen at a moment where simply “hiring more” to solve these issues won’t be on the table. Our State of Digital Operations research this year demonstrated that technology teams are burning out, many organisations were too reactive rather than proactive, and after-hours support was rising with remote work and increased digital transformation following the events of 2020-2021.

That means they’ll have to become MUCH more operationally mature – and get familiar with how to leverage many forms of automation to get ahead of managing maintenance, critical incidents, and other resources – in order to grow customer bases.”

710 - Global Banking | FinanceSridhar Ramaswamy, CEO, Neeva

“2023 is likely to be a pivotal year for the evolution of how we search online. Everything we’ve known about search stands to be disrupted through the power of AI, a demand for real results from real people and calls for more regulation to protect our data and privacy, as well as that of our future generations.

The impact of AI and machine learning on search has the potential to be ground-breaking. In 2023, it will help us move ever closer to an online search experience where our queries are met with fluent responses, rather than 10 blue links. Because of the digital everything world, real people and real data will also continue to rocket in value. Firms that prosper from consumer data like Reddit, TikTok, and Twitter will do very well if they avoid data misuse and privacy challenges.

Challenges to the broader economic environment may slow down this innovation, but consumer control and defiance against big tech monopoly isn’t going away in 2023 and change is on the horizon.”

709 - Global Banking | FinanceSaket Srivastava, Chief Information Officer, Asana

“While many organisations are faced with challenging economic conditions and resource constraints, these factors will also have the potential to breed opportunity in 2023. Today’s enterprise leaders are identifying which investments will be the biggest drivers of growth, enabling teams not to spread themselves too thin focusing on less impactful initiatives. Companies will increasingly focus on getting the most value possible out of the investments they make into AI, tech, and data in order to optimise ongoing operational efficiencies, free up employees to focus on high-impact work, and maximise resources. In 2023 companies will also invest more in automation that serves customer needs, such as chatbots to power support teams and advanced data science models to more deeply understand customer pain points.”

708 - Global Banking | FinanceHadi Moussa, EMEA Managing Director, Coursera

“Looking ahead, the UK waits to see which of Rishi Sunak’s pledges becomes a reality, with a key commitment to make the UK a ‘science and technology superpower’.

In many ways, the UK is primed for this challenge. Its tech ecosystem is rapidly expanding; in 2021, a new tech unicorn was created every 11 days. Yet, with over 80% of all jobs requiring digital skills and the UK lagging behind Europe when it comes to tech skills, the talent shortage is the biggest growth barrier. With skills as the new currency, a new approach to preparing the UK for the digital economy is required. Coursera encourages a role-based approach — stimulating an ethos of continuous learning, where learners can proactively upskill and reskill for in-demand digital roles. As the world of work evolves, so do they.

Critically, employers and educators can leverage online learning to equip their learners with crucial skills — security engineering, software engineering, data analytics and computer programming — at unprecedented speed and scale. In the face of change, we’re confident the UK’s resilience and adaptability will ensure we meet tomorrow’s challenges.”

timoni west - Global Banking | Finance2023 will be the year of increasing metaverse technology maturity  –  Timoni West – Vice President, Emerging Tools at Unity

“As many luxury brands are already dabbling in virtual collectables, fashion and worlds, we anticipate 2023 will be the year of development and maturity for metaverse technologies, as we will establish the next wave of blended physical and virtual world experiences that bring tangible usage benefits to both businesses and consumers.

One of the biggest misconceptions about metaverse technology is that it is a marketing gimmick, has no real-life use benefits, and will only be available to those wearing an XR headset. This couldn’t be further from the truth. We are fast moving towards many real-time 3D technology experiences being readily accessible on smartphones, TVs, game consoles and tablets, and we expect this development to accelerate over the next twelve months. It will help us be more productive, work smarter, and benefit our everyday lives.

Greater investments in technology, particularly for industries like automotive, AEC and prototyping, coupled with further advancements in the democratisation of content tools for more and more creators, means we’ll be closer to establishing the metaverse as the next internet in 2023. Just like the earlier stages of text and video, we believe real-time 3D content is the next step in the evolution of our online world and will shape the metaverse everyone is already starting to experience.”

Global Banking & Finance Review


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