Published by gbaf mag
Posted on June 24, 2020
2 min readLast updated: January 21, 2026
Deloitte releases its 2020 Middle East Fintech Study
Deloitte has just released its inaugural edition of the Middle East FinTech study to shed light on one of the world’s highest-potential ecosystems and to serve as a decision-making tool for banking executives, regulators, and FinTech practitioners. The new report captures the point of view of digital leaders as well as that of Middle East banking customers.
“We hope to provide insights that increase transparency on the evolution of the Middle East FinTech ecosystem, and to strengthen the cooperation between banks and FinTechs, enabling banks to offer their customers innovative value propositions,” said Rushdi Duqah, Deloitte Middle East Digital Leader.
The Deloitte study gathered input from 1,500 banking customers and more than 50 digital leaders from KSA, UAE, Qatar, Kuwait, Bahrain, Oman, Egypt, Lebanon and Jordan and finds that there is limited alignment between customer expectations and bank offerings and the FinTech ecosystem in the Middle East is characterized by a certain degree of contradiction and dichotomy.
Key findings of the report include:
“The way forward for the Middle East FinTech Ecosystem to reach its full potential goes through regulatory harmonization and development of strategic partnership between Banks and FinTechs,” concluded Anthony Yazitzis, Financial Services and FinTech Partner, Deloitte Middle East.
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