Dashen Bank Accelerate Digital Branch Transformation with CR2 Partnership

Addis, 3rd February, 2022: Dashen Bank (www.dashenbanksc.com) the largest private  bank in one of the world’s fastest growing economies – Ethiopia – today announced it has  extended its strategic partnership with CR2 (www.CR2.com) as they accelerate their Branch  Transformation programme, a key pillar of their overall digital transformation taking place  at the bank.  

This latest strategic initiative responds to the changing nature of the branch, migrating  traditional teller services to digital points of access such as mobile, online and in-branch self service terminals including the ATM and kiosk. Transitioning to a digital branch enables  tellers and relationship managers to assist customers digitally in-branch or remotely via the  self-service channels and allows customers avail of the services unassisted from the digital  points of access. Services include account opening, card applications, cheque deposits,  inward and outward remittances and instant loans.  

Branch Transformation marks the second major initiative that Dashen Bank has embarked  upon with CR2. Following the rollout of CR2’s Digital Banking and Payments Platform;  BankWorld, in 2018, the platform has provided an omnichannel banking experience for both  Dashen digital banking customers and the 3.5 million of Ethiopians who use Dashen’s  ‘Amole’ Digital Wallet on a daily basis that is unique in the Ethiopian market today.  

Asfaw Alemu, Chief Executive Officer of Dashen Bank commented; “Apart from creating  better digital customer experiences, our partnership with CR2 will drive further growth of  our overall market share, enabling us to reach new customers and reduce our cost to serve.  We expect to see growth across all lines of business including retail, corporate and Islamic  banking segments as well as increasing access to foreign currency through inward  remittances and improving our overall cost to income ratio.” 

Chief Executive of CR2, Fintan Byrne added, “We are very pleased to further solidify our  partnership with Dashen Bank. Branch Transformation is a critical strategic project for any  bank to undertake, but it offers significant benefits when successfully executed. Digitising  and streamlining processes that were traditionally served in-branch will greatly increase the  Bank’s digital customer base and significantly improve overall cost efficiencies at the bank”.

Addis, 3rd February, 2022: Dashen Bank (www.dashenbanksc.com) the largest private  bank in one of the world’s fastest growing economies – Ethiopia – today announced it has  extended its strategic partnership with CR2 (www.CR2.com) as they accelerate their Branch  Transformation programme, a key pillar of their overall digital transformation taking place  at the bank.  

This latest strategic initiative responds to the changing nature of the branch, migrating  traditional teller services to digital points of access such as mobile, online and in-branch self service terminals including the ATM and kiosk. Transitioning to a digital branch enables  tellers and relationship managers to assist customers digitally in-branch or remotely via the  self-service channels and allows customers avail of the services unassisted from the digital  points of access. Services include account opening, card applications, cheque deposits,  inward and outward remittances and instant loans.  

Branch Transformation marks the second major initiative that Dashen Bank has embarked  upon with CR2. Following the rollout of CR2’s Digital Banking and Payments Platform;  BankWorld, in 2018, the platform has provided an omnichannel banking experience for both  Dashen digital banking customers and the 3.5 million of Ethiopians who use Dashen’s  ‘Amole’ Digital Wallet on a daily basis that is unique in the Ethiopian market today.  

Asfaw Alemu, Chief Executive Officer of Dashen Bank commented; “Apart from creating  better digital customer experiences, our partnership with CR2 will drive further growth of  our overall market share, enabling us to reach new customers and reduce our cost to serve.  We expect to see growth across all lines of business including retail, corporate and Islamic  banking segments as well as increasing access to foreign currency through inward  remittances and improving our overall cost to income ratio.” 

Chief Executive of CR2, Fintan Byrne added, “We are very pleased to further solidify our  partnership with Dashen Bank. Branch Transformation is a critical strategic project for any  bank to undertake, but it offers significant benefits when successfully executed. Digitising  and streamlining processes that were traditionally served in-branch will greatly increase the  Bank’s digital customer base and significantly improve overall cost efficiencies at the bank”.