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As social distancing drives rapid migration to digital platforms, New research confirms the importance of a secure, easy onboarding experience 

As social distancing drives rapid migration to digital platforms, New research confirms the importance of a secure, easy onboarding experience  1

IDology’s Third Annual Consumer Digital Identity Study captures timely insights on how Americans view identity, digital account opening and fraud

In the last six months, an astounding number of consumers have migrated their everyday activities and transactions to online and mobile platforms out of necessity. As digitization accelerates, new research from IDology, a GBG Company, reveals how consumers view identity, digital account opening and fraud. The findings, combined with the changing fraud landscape, are a call for businesses to rethink online identity verification, particularly during onboarding. If ignored, the lost revenue could be significant as the report reveals that in the last 12 months, nearly 50% of consumers have abandoned online account sign-up because the process was untrustworthy or too difficult. Up from 37% in 2019, the abandonment rate has risen year over year. 

“We’re experiencing a perfect storm in which digital identities are becoming a priority for consumers and businesses are beingforced to onboard a rapidly growing number of new customers, many of which are inexperienced with digital transactions,” said Christina Luttrell, COO of IDology. “At the same time, fraud tactics are becoming more plentiful and sophisticated. One of the major impacts of COVID-19 is the pressure for businesses to onboard new legitimate customers safely, which creates problems for those without the proper identity verification systems and processes in place. Now more than ever, success and revenue are tied to a multi-layered defense that can quickly deliver what people want while protecting their information and deterring fraud.”  

The need for businesses to understand how these factors impact their ability to quickly greenlight customers and establish trust are further evidenced by these key findings from IDology’s Third Annual Consumer Digital Identity Study: 

• Mobile identities are highly regarded and increasingly important but bring added risk. More than half of American consumers (56%) report smartphones areincreasingly important to their identities, up from 51% in 2019 and 42% in 2018, which supports the finding that 35 million American adults would be more concerned if their phone number was compromised or stolen than their Social Security number. That said, 25 million American adults with smartphones have had their mobile phone or service compromised in the last 12 months.
• Lack of trust in the identity verification process has negative downstream consequences on customer engagement and cross-selling. When consumers mistrust the identity verification process during onboarding, it not only leads to abandonment, but also to negativedownstream impacts on revenue and relationship engagement, such as opting for one-time guest checkouts (54%), being less likely to keep a payment card on file (37%) and less likely to purchase additional products/services (21%).

• Consumers are less likely to engage with a business that let fraud slip through. An estimated 56 million Americans(77%) reported that knowing a business allowed a fraudulent account to be opened in their name could impact the likelihood of initiating a relationship with that company in the future. This indicates the negative brand connotation and ripple effects from new account fraud. Each instance of new account fraud can not only lead to financial loss butalso to the loss of a new customer down the road.
 
• Americans want companies to do more to safeguard their personal information. One hundred forty-seven million American adults with Internet access don’t think companies do enough to safeguard personal identity information, increasing the pressure for businesses to do more.
• Americans are doing more to protect their identities than ever before. Some good news is that Americans are acting to protect their identities as evidenced by strong gains in activation of two-factor authentication. Companies should continue to offer and encourage its adoption and communicate the steps they are taking to deliver a safe and secure onboarding experience while doing as much as they can under the hood with advanced identity verification to make the process seamless.
Methodology
The Third Annual IDology Consumer Digital Identity Study reflects survey responses from 1,499 U.S. consumers between February 25, 2020 and March 7, 2020. The respondent panel was provided by research firm Qualtrics. Online survey respondents were representative of the online U.S. population 18 and older, which equals more than 225 million people.

Technology

EaseUS Free Data Recovery Software Recover Lost And Erased Documents

EaseUS Free Data Recovery Software Recover Lost And Erased Documents 2

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EaseUS Free Data Recovery Software Recover Lost And Erased Documents 3

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Examining

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Conclusion:

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Technology

Shining a spotlight on operational resilience and cyber-risk in financial services

Shining a spotlight on operational resilience and cyber-risk in financial services 4

By Miles Tappin, VP of EMEA for ThreatConnect, explores why the financial services industry must build a cyber security strategy in 2020

The new digital landscape has welcomed financial institutions with open arms. Emerging technology such as Artificial intelligence (AI), crypto-currencies and big data have shown widespread benefits throughout the years, particularly how they have driven innovation and change. When it comes to retail banking, fintech providers have quickly taken the chance to offer personalised services to ensure they remain relevant to their target market and stand out among their competitors.

This has been particularly evident with Klarna, now Europe’s most valued fintech firm. Providing payment solutions for online storefronts, consumers are now able to shop and pay later with top retailers including the likes of H&M, Ikea and Zara. This is just one example of how easy it has become to successfully and strategically disrupt the payments sector.

With several new players entering the banking scene, traditional financial institutions are making sure that they stay one step ahead and are developing robust digital ecosystems that deliver omnichannel service models. However, this comes at a price. As technological change becomes part and parcel to remaining relevant in the sector, the industry needs to be aware of the cyber security challenges that may present themselves and how to overcome them.

2020: The year for cybercriminals targeting financial services

2020 has become a definitive year for cybersecurity in the financial services industry. Financial institutions are a lucrative target – they hold highly sensitive information and have a mandate to protect the personal information of their customers. It started with an unprecedented attack against Travelex where hackers successfully took some of the currency providers offline for nearly a month. Then came Coronavirus which sparked a new wave of malware and phishing threats. Research from VMware Carbon Black Cloud revealed that threats against financial institutions have surged by 238% since the start of the pandemic.

The renewed interest from cyber criminals comes at a time when regulators are paying close attention to the resilience of the sector. After a string of IT failures and breaches, financial organisations in the UK have been given a mandate from regulators to improve operational resilience. This means ensuring business models can withstand disruptive events from hackers or adversaries and quickly recover to protect the stability of financial systems.

In December 2019, the UK’s financial regulators published a series of consultation papers outlining their proposed approach to achieving greater operational resilience. The proposals suggested that financial institutions will be required to map out the systems and processes that support business services in order to identify any potential vulnerabilities that would pose a risk to the stability of the UK financial system or the firm’s standing.

Working together in tandem

Where cybersecurity used to be a classic back-office concern, it’s now a central part of digital strategies and a key pillar of both reputation and customer retention – financial legislation leaves no room for failure. All financial institutions need to ensure they have full visibility of their systems and can detect any potential threats.

The challenge for financial institutions is making the security tools they have purchased separately work together in tandem. Security teams buy a firewall, an email filter, threat intelligence feeds, antivirus software or enhanced endpoint protection, and whatever else they need individually. Each of them does a good job but they don’t talk to each other and valuable time is lost tending to individual systems that become a burden to run. At the same time, running multiple security systems is expensive. The more systems you have, the more highly skilled staff you need to manage them, and they’re few and far between.

The importance of sharing across communities

To reduce complexity and simplify decision making, financial organisations need to unify processes and technology to harness the security intelligence that comes from across their own security programmes and external sources to drive down risk. However, no financial institution can tackle the problem alone. Experienced threat actors using advanced techniques are constantly targeting the financial sector. The industry needs to come together as a whole to foster a sense of collaboration and data sharing.

Miles Tappin

Miles Tappin

In the same way that financial institutions have introduced open banking to deliver a fairer service to customers, the same needs to apply to security – all parts of the financial ecosystem need to unite and share information to learn from one another and succeed in the fight against adversaries that operate across borders.

By sharing alerts on cyber hazards and risk across financial institutions and with law enforcement, government agencies and other relevant authorities, it’s possible to build industry specific insights into cyber security threats and quickly pivot to gain more information on those specific threats and threat actors. By working together, a picture can be painted on threats coming from all manner of malicious activity, from malware to ransomware, to phishing and software vulnerabilities.

Creating a single source of intelligence

Having the right intelligence is not enough to ensure that intelligence is turned into action. Breaking down information and process silos across security teams allows financial organisation to analyse and act on the most pertinent information. Everyone has access to the risk and threats that matter most, and orchestration and automation of response helps overwhelmed security teams prioritise response plans and improve efficiencies in their security programme.

Integrating internal security tools and technologies, while also connecting to external sources of intelligence, creates a single source of intelligence that feeds operations and enables organisations to direct action against the threats that matter most. The outcomes of those actions further feed intelligence, providing the ability to further refine the efficacy of the entire security lifecycle.

This approach provides a continuous feedback loop for the people, processes and technologies that make up the security programme. It allows financial institutions to keep up with threat actors that have consistently adapted their methods to profit at the expense of the financial industry. Something that won’t stop anytime soon.

While financial services institutions tend to operate with security front of mind, there is still an opportunity to collaborate more within the industry and increase intelligence sharing, so CSOs and CTOs can understand as much as they can about the threats they are facing. For example, what types or variants of malware have been used to steal, delete, or ransom personal identifiable information or IP specific to financial services? What ransomware has been used in attacks against other organisations within the industry? How does this ransomware work and how does it ransom the targeted data? Ultimately, the more you know, the better and quicker you’ll be able to respond to a new threat and remain protected.

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Technology

Blackline reveals CEO succession plan

Blackline reveals CEO succession plan 5

By President & COO Marc Huffman appointed CEO as of Jan. 1st, 2021;
Founder Therese Tucker to serve as executive chair

Accounting automation software leader BlackLine, Inc. (Nasdaq: BL) today announced that the board of directors has elected Marc Huffman as chief executive officer, effective January 1st, 2021.  Mr. Huffman currently serves as president and chief operating officer.  Therese Tucker, who has served as CEO since founding BlackLine in 2001, will continue to serve on the company’s board as executive chair.

A seasoned SaaS (Software-as-a-Service) executive with more than 25 years of experience driving growth at successful software companies, Huffman joined BlackLine in early 2018 as chief operating officer.  He was named president in February 2020, leading the company’s worldwide sales, marketing, technology and all customer-facing organizations.  Since Huffman joined, BlackLine has scaled its sales and customer success teams, strategically repositioned its go-to-market plan, completed a global reseller agreement with SAP, established a subsidiary in Japan, and entered into a number of strategic alliances with the world’s leading consulting and advisory firms.

Prior to BlackLine, Huffman served as president of worldwide sales and distribution at NetSuite.  During his 14-year tenure, NetSuite grew from $3 million to $1 billion in annual revenue and became recognized as a global SaaS powerhouse.

“I’ve been so pleased with the leadership Marc has demonstrated over the past two and a half years, most recently driving our response to the COVID-19 pandemic – mitigating disruption to the business and our customers.  Because of Marc’s leadership, skill set, cultural alignment and stellar performance, BlackLine is in a better position to grow and scale than ever before,” said Ms. Tucker.  “I am incredibly proud of what we have achieved at BlackLine and believe Marc is the kind of leader I can trust to take our customer-centric values, vision and growth to the next level.  I am also thrilled that in addition to providing strategic oversight as executive chair, I will now have more time to focus on the areas I love most – product innovation and customer success.”

The announced transition is part of a multi-year succession plan that has involved seeking potential successors, bringing the right person on board, seeing that person excel, and Tucker and Huffman working methodically together over several years to build out the leadership team and strategic growth plan and ensure values were aligned.

“I am ready and excited for this next step.  BlackLine is a special place with a strong culture and I am looking forward to leading the company through its next phase of growth,” said Huffman.  “We’ve got the team, the plan, and now we are focused on execution as we continue to scale the business and make BlackLine an indispensable platform for Finance & Accounting organizations globally.”

Commenting on the CEO and executive chair changes, John Brennan, BlackLine’s chairman of the board, said, “We are excited to announce Marc’s appointment as CEO.  His experience successfully expanding and scaling NetSuite into new strategic and geographical markets is invaluable as BlackLine continues to penetrate what we believe is still an untapped market.  Coupled with his proven track record at BlackLine we are confident that, under Marc’s leadership, the company’s momentum, growth and success will only accelerate.”

Mr. Brennan added, “Therese has been a strong and inspirational leader since she founded BlackLine just over 19 years ago.  Her unwavering determination and commitment to both customers and employees has been the driving force behind the company’s incredible journey from start-up to global market leader.  We look forward to having her serve as executive chair, a position in which she will continue to shape the future of the company she has built from the ground up.”

Upon Tucker’s assumption of the executive chair role, Brennan will serve as the board’s lead outside director.

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