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Allianz Global Corporate & Specialty SE (AGCS), the industrial and specialist risk insurer of Allianz Group, has created a new Chief Claims Officer position on its Management Board, appointing Alexander Mack to this role with effect from April 1, 2014.

Mack Alexander
Mack Alexander

Mr. Mack (55), who is based in Munich, Germany, and is currently AGCS’s Global Head of Claims, will be responsible for all aspects of AGCS’s claims services worldwide across all its product lines. AGCS fields over 450 claims staff through its network of 28 offices, and in 2013 managed claims originating from over 60 countries, paying out over €2.5 billion to its clients during the year.

Dr. Axel Theis, AGCS SE’s CEO, explained the move: “Claims service is a core competence for AGCS, and this should be reflected with dedicated representation at Board level. Alexander will be a strong advocate for the strategic development of this service which is so important in delivering practical support for our clients at critical times.”

New global structure

AGCS has recently restructured its worldwide claims teams under Mr. Mack’s leadership to support the continued growth of the company, which was established in 2006 in nine countries, and has now expanded to field teams in 28 countries.  Each of the company’s Regions, consisting of a group of countries with AGCS offices, now has a dedicated Regional Head of Claims with expert teams serving clients in their local markets. In London, AGCS’s Regional Head of Claims is Martin Henson.

These regional teams work closely with AGCS’s Global Heads of Claims for each of the company’s lines of business who are responsible for technical claims service for their product areas, such as Aviation, Liability or Engineering.

Mr Mack will be supported in this role by a global claims management team, consisting of Dr. Andreas Shell (Global Head of Short-tail Claims, with responsibility for the Property, Energy, Engineering and Marine lines of business), Philipp Cremer (Global Head of Long-tail Claims – for Liability, Financial Lines and Aviation), Tassilo Hummel (Claims Portfolio Intelligence and Coordination – covering loss analysis and claims monitoring), and Brent Sorensen (Global Discontinued Business Division which handles run-off and legacy business).

Having studied Law at the University of Cologne, Mr. Mack joined Gerling Insurance Company in 1987, from where he joined AGCS in 2007 as Global Head of Long-tail Claims, then becoming Global Head of Claims in 2013.