Aegis Limited, a global outsourcing and technology services company announced that it has been included in the Competitive Landscape: Customer Management BPO, 2014 report by Gartner Inc.
Aegis has been included as one of the leading providers in the Mega Providers category for Customer Management (CM) BPO revenue in the Competitive Landscape: Customer Management BPO,2014– Making a Difference with Size and Scale in Multichannel, Analytics and Automation report, published May 14, 2014, authored by TJ Singh.
As per the Gartner report “By the end of 2018 Gartner estimates the CM BPO industry to achieve a market size of $42.3 billion. The current CM BPO revenue base for most service providers is primarily made up of voice-based services — approximately between 80% and 85% of the total market, depending on region and function. However, the adoption of non-voice multichannel and automated services — such as Web chat, emails, SMS, self-service and social CRM services — is growing significantly.”
Sandip Sen, Global CEO, Aegis said “The company has been able to leverage its people, processes, technology capabilities, and customer experience-led positioning to enhance its growth and business value across Worldwide CM BPO landscape.”
Aegis has been acknowledged for its Growth in the Emerging Markets and Analytics Services capabilities along with significant investment in technology and global delivery assets, industry knowledge and process skills.
Aegis offers the full slate of Customer Management BPO services — including sales and marketing, service and support — and is engaged in non-voice multichannel services, such as Web chat, knowledge-based self-service, email response, collaborative browsing and social media business solutions. The company has made significant investment in global delivery model, customer experience management and domain capabilities which is driving better business outcomes for its clients.