By Andy Cease, Product Marketing Manager, Entrust
Although the use of contactless payments has steadily increased, the COVID-19 pandemic has pushed contactless toward mainstream adoption. An August 2020 survey found that one in five consumers used contactless payments for the first time during the pandemic. Many believe this technology is essential moving forward, even after the pandemic subsides. In fact, according to a study by Entrust, 83% of respondents believe contactless cards are here to stay with 70% reporting they prefer contactless payment for sanitary reasons.
While contactless cards provide some solace for consumers worried about the risk of contracting the virus from payment devices, banks can go a step further and implement additional technology that will improve both customer and employee experience during the pandemic. Like contactless payments, the three technologies listed below may achieve mainstream adoption due to COVID-19, but their various advantages mean they’ll likely have long-term staying power in the financial services industries.
1. ID proofing authenticates identity remotely.
With COVID-19 cases surging across the U.S., many customers are limiting in-person visits to stores and other facilities, including bank branches. Unfortunately, many banks still require customers to physically visit a branch to open a new account or access certain services due to the difficulty of authenticating identity online.
You can help your customers stay safe by adopting ID proofing technology, which authenticates customers’ identities from a mobile device. The customer uses their device to photograph a government-issued photo ID, then takes a selfie for comparison via facial recognition technology. The user is then verified, denied or issued a challenge to further test their identity based on rules set by your company.
It’s important to note that ID proofing won’t work for every customer in every situation. No facial recognition algorithm is perfect, and many identify certain types of faces more accurately than others. A genuine user could fail the facial recognition test due to poor lighting when their selfie was taken, or their physical appearance may no longer match their photo ID. Some customers lack official photo IDs or mobile devices with facial recognition capabilities.
That being said, the AI engines that refine these algorithms are getting better by the day, and soon ID proofing will enable everyone to open new accounts and access services without leaving their homes. This capability will continue to show dividends after the pandemic by making your customer experience more streamlined and convenient, removing friction from the account onboarding experience.
ID proofing involves collecting sensitive personal information, including biometric data. As such, it’s important to protect customers’ privacy by partnering with security providers that prioritize protecting personal data, as well as implementing strong cryptography strategies to avoid data breaches and other disruptions. Customers also deserve to know how their sensitive data is stored and used. Be transparent about your bank’s data practices and make sure you’re compliant with all current data privacy legislation.
2. Instant card issuance enables faster onboarding.
As we move toward a more on-demand future, customers will continue to want things instantly, including their payment cards. With instant card issuance, customers can drive to their banks and pick up a new card right away, rather than waiting several days for it to arrive in the mail. To minimize contact during the pandemic, banks can offer drive-thru, touchless instant issuance, so customers don’t even have to step inside the bank. Then, they can immediately start using their new chip-equipped card for safe, contactless payments.
Instant card issuance is relatively easy to adopt: All you need is an instant card printer and either an on-premises or cloud-hosted software stack. Look for one with a user-friendly interface that’s able to handle multiple card designs, including both credit and debit card profiles. Your printer should also include cybersecurity protections including secure booting, malware detection and encryption of user certificates to protect sensitive data.
As more customers look to adopt contactless cards during and after the pandemic, this technology will be particularly important for banks to address that need. And we also expect that instant card issuance will continue to be popular in the post-COVID-19 world, for both sanitation and convenience purposes.
3. Single sign-on authentication streamlines employee access.
Creating and remembering secure passwords is a major burden for bank employees and customers alike. Financial information is incredibly sensitive and requires the highest levels of protection, but the strongest passwords are often the hardest to remember. And if a user needs to remember multiple passwords to access different services or accounts — or secure areas of a building — the difficulty is multiplied, and so is the potential for password theft or password fatigue.
Single sign-on (SSO) authentication alleviates this difficulty by tying access to multiple accounts to one password. Bank employees can sign in once on a mobile phone or device and gain access to computers, networks or areas of the bank building without the need to manage multiple passwords. By removing the need to type passcodes into keypads for room access, SSO can reduce opportunities for COVID-19 transmission among employees at work. It also streamlines the login and authentication process, improving productivity.
Most importantly, though, by eliminating the need to remember multiple passwords, SSO makes it easier for an employee to create a single, strong password to manage all their accounts. But with SSO, cracking one password can give a bad actor access to multiple platforms, so it’s especially important to avoid easy-to-guess combinations. Make sure to train employees on what constitutes a strong password and why it’s vital that theirs is secure.
Organizations can support security by implementing additional layers of protection, like two-factor authentication, as well as strong cryptography strategies that keep sensitive information safe. While no plan is 100% fool-proof, having a clearly defined strategy and team dedicated to protecting sensitive information is essential to maintaining customer and employee trust.
Thinking ahead to the post-COVID future
Any discussion of employee and customer experience today must take the impact of COVID-19 into account. With widespread distribution of vaccines on the horizon for 2021, however, it’s also important to think ahead to how today’s investments will play out after the pandemic. While ID proofing, SSO and instant card issuance offer sanitary benefits that are especially valuable during COVID-19, they also streamline customer and employee experiences in ways that will continue to improve ROI after the pandemic is just a memory.
What does cybersecurity look like for the financial sector in 2021?
By Neill Lawson-Smith, managing director at CIS
The landscape is changing incredibly fast, with cybercriminals using the most up-to-date technology to hack systems. Here are the six areas those in finance should be watching out for…
The finance and insurance sector is increasingly becoming a notable target for cyber attacks. Many of these breaches happening are believed to be due to inadequate security measures when teams or businesses are using cloud services.
The financial industry is also being affected by changes in processes with more fintech, virtual banks, and other digital disruptors impacting the market. The landscape is changing incredibly fast, with cybercriminals using the most up-to-date technology to hack systems, so it is therefore up to the financial sector to keep up to avoid security breaches.
What does this look like for the year ahead in the financial sector? Here are the Six areas those in finance should be watching out for:
- AI securityand cyber defence
Both Cybercriminals and cyber defence are commonly using Artificial Intelligence (AI). In cybersecurity, it is used to identify new threats, as well as assess the effectiveness of the responses to threats, enabling them to foresee and essentially block attacks before they happen. It is also used to spot behavioural patterns and can quickly identify possible infiltrations.
Hackers have also started to use AI to make it easier for them to get past security systems in place. This year, it is likely that AI will be increasingly used as a means of gaining personal details (i.e. credit card details) as well as optimising spam phishing campaigns.
- Mobile cybersecurity in banking
With the number of consumers using their mobile devices for banking and financial transactions increasing, especially since the COVID-19 pandemic has rendered society predominantly cashless, cybercriminals have been heavily targeting mobile systems. For example, mobile malware only targets mobile phone operating systems. The most common forms of mobile malware are virus and trojans, spyware and madware (mobile adware), phishing campaigns, and browser exploits.
This means it is now more important than ever to protect mobile devices to the same extent as traditional hardware.
The same protocols that are in place to ensure your staff PCs and laptops are secure now, need to also be applied to their mobile devices as well, such as:
- Ensuring the latest versions of the operating system and other applications are installed.
- Installing a firewall.
- Enabling mobile security software to protect against malware and viruses.
- Using password protected lock screens.
- Ensuring apps are only downloaded from official sites like Apple App store and Google Play.
- Multi-factor authentication
Multi-factor authentication adds an extra layer of security to all your business networks by ensuring every transaction or login is supported by at least two security measures for access. It is one of the easiest security measures to implement within your business and is becoming more common within the financial sector for many transactions. The traditional username and password are becoming increasingly easy for cybercriminals to acquire, whereas adding an extra identification method, that is not easily accessible to the hackers, ensures an extra layer of protection.
The most commonly used multi-factor authentication methods are:
- Passwords – They should be complex and comprise at least eight characters and be a combination of upper- and lower-case letters, numbers, and special characters.
- One-time use code – A randomly generated code sent via SMS or email which is used only once. With weaknesses in mobile networks and email accounts, these can however be intercepted by hackers.
- App generated codes – a code generated by an app on a mobile phone often created by scanning a QR code that contains a ‘key’. As the key is stored on the phone itself this is less likely to be intercepted by a third party.
- Physical authentication keys – this is a USB which the user inserts every time they login from a new computer. Unfortunately, they don’t work on all devices without adapters (such as iPhone, MacBook or Android).
- Biometrics – Using a fingerprint, voice, or an eye dent is an effective identifier. They are extremely difficult to hack but if they are, they cannot be used ever again for anything.
- Information – this could be something that only the user would know – either a password or a piece of information.
Most of these methods are free or relatively cheap to implement and don’t require anything other than a mobile phone for the user. The added security of multi-factor authentication means even if a hacker has acquired a username/password combination there is still an extra security barrier preventing access.
- Refined testing
As the finance industry is constantly changing, then so too are the security threats. Financial cybersecurity is an ongoing commitment, so installing new anti-virus software and implementing MFA, and stopping there is not going to keep you protected for long. It requires ensuring software and firewalls are up to date as well as ensuring access is regularly updated. In addition to this constant maintenance regular testing of the systems is essential. All systems have vulnerabilities, and as these change, cybercriminals learn to overcome them, and therefore software develops.
One thing to remember is that it is not possible to be over-cautious when it comes to cybersecurity. Regular penetration testing essentially identifies any weaknesses in your systems before the cyber criminals do. It is essential to schedule penetration testing or vulnerability scans at least once a quarter unless compliance dictates otherwise. They can be carried out using a vulnerability scanner.
- Hiring the right people
It is crucial to have the right team on hand to ensure your systems are up to date, regularly tested and maintained is essential.
Your IT team should have the following skills and knowledge:
- Knowledge and understanding of the company’s IT infrastructure
- Knowledge of cybersecurity best practices
- Understanding of company processes and data flows
- Up to date knowledge of cybersecurity solutions
- Plan a Defence, Prepare for Attack…
Although businesses can take many precautions, there are limitations on skills, investment and timescales in implementing a comprehensive cybersecurity infrastructure, it is essential that appropriate procedures, policies and processes are established to ensure that an appropriate response is carried out in the event of a detection – whether manual or ideally automated – so that whenever an attack occurs, the appropriate and proportionate response is carried out immediately to limit any further damage or intrusion.
Data protection: it’s time to reassess your security strategy
By Tony Pepper, CEO of Egress
It’s no secret that the Covid-19 pandemic has created a perfect storm of cybersecurity risk. External threats are heightened, but there’s also a higher level of internal risk too, exacerbated by home working. With most financial services organisations planning to continue with mass remote working for the foreseeable future, it’s important for security teams to review their strategy and assess whether it still works in this new landscape. When it comes to insider threat, there are three key areas that IT leaders should focus on: building a positive culture around security, understanding their organisation’s level of risk and protecting their people.
- Build a security-positive culture
Many organisations have unknowingly instilled a security-negative culture among their employees, where people are punished or shamed if they cause a security incident. While they might think that this would discourage employees from causing data breaches for fear of repercussions, this actually makes your organisation less secure. Our Outbound Email Security Report found that 62% of organisations rely on their people to report email data breach incidents – and if employees are too afraid to come forward, that means your business is at risk of developing a security blind spot.
A security negative culture won’t actually prevent data breaches caused by human error, something which organisations need to recognize as largely unavoidable without technological intervention; it just delays remediation, which makes every incident worse. By creating a security-positive culture, you can better engage and educate employees, as well as ensure you’re able to rapidly triage any incidents if they occur.
- Understand your risk
When mapping out your risk, you’ll likely find that the picture looks very different to how it did even a year ago. In the past, organisations have focused on their networks and their devices when it came to security strategy. While these are vital areas for consideration, what hasn’t been as well-addressed to date is the human aspect of risk, particularly human error. You need to look closely at the tools that your employees are using daily to facilitate digital communication with clients and colleagues, including when sending sensitive information.
Employees are specifically using email more than ever before – our recent research found that 94% of organisations are sending more emails due to Covid-19, with one-in-two IT leaders reporting an increase of more than 50%. With this expansion of email volumes comes an increase in the risk that an email containing sensitive data might be misdirected. Remote working has also heightened the threat – our research found that 35% of organisations’ serious email data breaches were caused by remote working. Why? The causes lie in their behavior and the environments in which they operate. Some individuals may feel they’re able to take more risks away from the “watchful eyes” of their Security team, and every employee is faced with a myriad of distractions that make them more likely to make a mistake.
It’s time for organisations to take stock of their risk by looking at where gaps in their security might exist – and provide safety nets for their employees that can automatically detect and mitigate inadvertent data breaches and risky behaviour.
- Protect your people
It goes without saying that not all data breaches are caused by malicious activity. An overwhelming amount of data breaches are caused by hardworking employees making honest mistakes, from sending an email to the wrong person to responding to a phishing attack. Unfortunately, human error is an unavoidable part of life, and mistakes will happen. In the past, many organisations have taken the approach that employee error can be ‘trained away’, embarking on comprehensive security training programs in the hope that security incidents might decrease.
Unfortunately, if that were the case, then employee activated data breaches would be a thing of the past! Organisations need to employ a multifaceted approach when it comes to avoiding accidental insider data breaches – education and training remain an important element, but ultimately businesses need to implement the right technology to provide a safety net for their people. Many organisations have legacy DLP solutions in place that cannot mitigate the risk as they fail to fully understand employees’ behaviour.
Often, these tools stand in the way of productivity, prompting users even when there isn’t a legitimate risk. When click fatigue sets in, these solutions become ineffective, with users ignoring prompts whenever they appear. Luckily, advances in machine learning mean that there’s technology available to prevent insider data breaches such as misdirected email, by deeply understanding the way that users behave and the context in which they share data, to ensure emails are sent to the right recipients with the right level of security.
The vast majority of organizations will never go back to every employee working full time within the office environment, instead post-pandemic we will see a myriad of different approaches – with some based in the office, while others work at home part or full-time, and as the world opens up again, their locations may change throughout the day. To mitigate risks from inadvertent errors to intentional data exfiltration, CISOs must address their security culture and protect their human layer with intelligent controls that mitigate employees’ behaviors and stop breaches before they happen.
Sumitomo Life Insurance Selects Talend to Build Company’s Data Infrastructure
Leading life insurer uses Talend in data lake environment for data analytics
Talend (NASDAQ: TLND), a global leader in data integration and data integrity, announced today that Sumitomo Life Insurance Company, one of the Japan’s leading life insurance companies, has selected Talend Data Fabric for its data analytics infrastructure.
Sumitomo Life aims to become the most trusted and supported company by its stakeholders, including its customers, and to grow sustainably and stably. Sumitomo Life’s vision is to offer advanced products to enable customers to live vigorously. To respond to that, the company is developing and delivering cutting-edge products that respond to its customers’ current and expected futures needs in areas focusing on nursing care, medical insurance and retirement planning.
“With the trust from our customers as the starting point of all our activities, Sumitomo Life is providing optimal life insurance services to every person through the sound management of the insurance business,” said Mr. Masakazu Ohta, General Manager in Charge of Information System Department at Sumitomo Life. “As a new approach, it was necessary to build a common foundation for big data management, and Talend is the driver. Talend’s superiority in cloud implementation, development productivity, features, and licensing model convinced us to be part of this journey together.”
To meet the needs of its customers and offer them innovative products and services, Sumitomo Life has decided to build a foundation for data analysis (Sumisei Data Platform) in the cloud for the promotion of new insurance products. The company evolved its legacy data environment to the new environment where they can store the data extracted from various systems both on-premises and effectively in the cloud.
In order to meet the needs of each individual customer and provide the best insurance for them, Sumitomo Life uses Talend Data Fabric as the hub of its data infrastructure. This manages data across the organization and integrates data into a data lake, which makes them able to utilize data across the company.
“We have been able to release projects with the continuous support of Talend, even amid the changing business environment in the Covid-19 crisis. We will continue to collaborate with Talend in order to actively promote company-wide data analysis projects,” added Mr. Ohta.
“The insurance market is one of the most competitive sectors. By facing tight regulations and complex customer needs, companies must be at the forefront of innovation to offer even more services and new products to its customers,” said Kenji Tsunoda, Country Manager Japan, at Talend. “Talend helped Sumitomo Life reinvent its data-driven infrastructure to provide a data management platform that enables the development of advanced products for its customers. We are delighted to support Sumitomo Life in the pursuit of their vision.”
Portable Oxygen Concentrators Market to Register 7.8% CAGR Through 2026; Sales to Surge as Oxygen Therapy Becomes Crucial in Covid-19 Treatments
Portable oxygen concentrator manufacturers are largely concerned with the maintenance of inventories throughout the coronavirus crisis, with optimization of supply...
Cancer Supportive Care Products Market to Reach US$ 32 Bn by 2030; Sales Limited by Complications for Cancer Patients Through Covid-19 Infections
The cancer supportive care products market is anticipated to reach a valuation of US$ 32 billion by 2030. The industry is expected...
Bronchoscopes Sales to Rise 1.5x Between 2018 and 2028; Potential Covid-19 Diagnostic Applications to Generate Lucrative Growth Opportunities
Bronchoscope manufacturers remain focused on development initiatives to improve product functionality and accuracy for higher adoption amid healthcare facilities. The bronchoscopes...
US$ 1.1 Bn Hypoparathyroidism Treatment Market Still in Infancy
Mushrooming incidences of thyroid cancer have amplified the number of thoracic surgeries, thus stimulating growth of hypoparathyroidism treatment market. Future...
Asia Pacific Plastic Additives Market Research Report by Type, by Production Technology, by Application, by Function – Global Forecast to 2020 – Cumulative Impact of COVID-19
The market report envelopes an all-in information of the global Asia Pacific Plastic Additives market and the nature of the market growth...
Comprehensive Report on Metal Stamping Market 2021 | Trends, Growth Demand, Opportunities & Forecast To 2025 | American Industrial Company, Martinrea International Inc., Magna International Inc
The market report envelopes an all-in information of the global Metal Stamping market and the nature of the market growth over the foreseeable...
Rheology Modifiers Market 2021 Segmentation and Analysis by Recent Trends, consumption by Regional data, Development, Investigation, Growth by to 2026
The market report envelopes an all-in information of the global Rheology Modifiers market and the nature of the market growth over the...
Fine Hydrate Market | Present Scenario, Key Vendors, Industry Share, and Growth Forecast up to 2026 | Nabaltec AG, Huber Engineered Materials, Hindalco Industries Limited
Future Market Insights in this report on the fine hydrate market has drawn an in-depth picture of the global market....
Ion Exchange Resins Market 2021 | Latest Trends, Demand, Growth, Opportunities & Outlook Till 2026 | Top Key Players: The Dow Chemical Company, Lanxess Ag, Purolite Corporation
An in-depth analysis of the current ion exchange resins market along with an effective evaluation of the future avenues of...
Rough Terrain Cranes Market Outlook 2016-2026| Global Growth Analysis and Forecast Report with Key Players – Liebherr Group, Terex Corporation, Tadano Ltd.
Future Market Insights presents a comprehensive analysis of the Middle East and Africa rough terrain cranes market in its new...