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    Home > Top Stories > Vodafone takes ‘first steps’ in turnaround with top-line improvement
    Top Stories

    Vodafone takes ‘first steps’ in turnaround with top-line improvement

    Published by Uma Rajagopal

    Posted on July 24, 2023

    2 min read

    Last updated: February 1, 2026

    A bustling scene outside a Vodafone store in London, showcasing the company's recent top-line growth and strategic turnaround efforts under new CEO Margherita Della Valle.
    Shoppers passing a Vodafone store in London, highlighting the telecom's turnaround efforts - Global Banking & Finance Review
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    Tags:telecommunicationsFinancial performancemanagementbusiness strategy

    Vodafone takes ‘first steps’ in turnaround with top-line improvement

    By Paul Sandle

    LONDON (Reuters) -Vodafone reported better top-line growth on Monday, driven by higher prices in Britain and improvements in Germany, Italy and Spain, marking a positive start for new Chief Executive Margherita Della Valle’s turnaround plan.

    The European and African telecoms group also said it had appointed former SAP chief financial officer, Luka Mucic, to the same role at Vodafone, beginning on Sept. 1.

    He will replace Della Valle, who was appointed to the top job permanently in April with a remit to reduce complexity, fix problems in its largest market, Germany, and deliver the basics for customers.

    She said on Monday that organic service revenue had improved “across almost all of our markets”, as it reported a 3.7% first-quarter rise. “We’ve taken the first steps but of course we have much more still to do,” she told reporters.

    Shares in Vodafone, which have fallen 43% in the last 12 months, rose 4.7% in early deals.

    The decline in service revenue in Germany more than halved quarter-on-quarter to 1.3%, as price rises partially offset the impact of customer losses over the last 18 months.

    Della Valle said she expected “ongoing gradual improvement” in the country.

    Growth in service revenue in Britain, where Vodafone announced the merger of its operation with Hutchison’s rival network Three last month, accelerated to 5.7%, boosted by strong growth in consumer and price increases.

    In Italy, improved demand from businesses helped reduce the service revenue decline to 1.6%, from 2.7% in the previous quarter, it said, while Spain saw a smaller improvement to a decline of 3.0% from 3.7%.

    Della Valle said a strategic review of Spain initiated in May was already driving better performance, but the market needed structural change. “We are considering a range of options,” she said.

    Vodafone UK Chief Executive Ahmed Essam, who will lead the combined operator, said the company was having early discussions with the antitrust regulator before filing the case in the next few weeks.

    (Reporting by Paul Sandle; Editing by Kate Holton and Sharon Singleton)

    Frequently Asked Questions about Vodafone takes ‘first steps’ in turnaround with top-line improvement

    1What is organic service revenue?

    Organic service revenue refers to the income generated from core business operations, excluding any revenue from acquisitions or divestitures. It reflects the company's ability to grow its existing business.

    2What is a turnaround plan?

    A turnaround plan is a strategic approach implemented by a company to improve its financial performance and operational efficiency, often in response to declining profits or market challenges.

    3What is market complexity?

    Market complexity refers to the various factors that can complicate business operations, including competition, regulatory requirements, and customer preferences, which can impact a company's performance.

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