“Where is the closest ATM?” or “Please cancel my card” examples of new digital capabilities using Finn AI technology and Visa Developer Platform APIs
Toronto – Visa Canada and Finn AI today announced a strategic collaboration to enable new capabilities in conversational banking chatbots and artificial intelligence (AI), powered by the Visa Developer Platform.
This collaboration will see the Vancouver-based fintech use Visa Developer Platform APIs to enhance their conversational AI technology to provide a more personalized experience for banks to interact with their customers, including re-imagining the travel experience for cardholders. For example, a customer could chat with a virtual assistant and follow an easy, intuitive process to ensure their cards are optimized while they are travelling; from turning on travel notifications before departing, retrieving foreign exchange rates while at the airport, and locating the nearest ATM at their destination. A customer could even disable a misplaced card to ensure protection against fraudulent transactions through a simple, natural conversation.
“The Visa Developer Platform is designed to provide open access to Visa’s technology for our partners to build more dynamic and seamless digitally enabled experiences for consumers,” said Derek Colfer, Head of Digital Product, Visa Canada. “We are proud to work with Finn AI and collaborate in the rapidly evolving AI and chatbot space. For consumers, this will mean a more relevant and personalized digital experience.”
“We are very excited to team up with Visa Canada to leverage the Visa Developer APIs,” stated Jake Tyler, CEO at Finn AI. “This will help banks meet consumers’ needs on their terms, allowing them to set travel notifications, flag fraudulent transactions, manage subscriptions and more – as easily as chatting to their friends – 24/7 in the channels of their choice. This simple digital access delivers strong value to banks, reducing in-bound calls and helping them stay top of wallet.”