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Finance

RECENT NEWS SIGNALS GROWING DEMAND FOR DIGITAL WALLETS

Published by Gbaf News

Posted on January 30, 2014

4 min read

· Last updated: February 6, 2014

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Stuart Gregory, VP eWallet at Skrill

Rising Consumer Demand for Digital Wallets

We all want faster and easier ways to pay so digital wallets are the natural extension to our increasingly cashless lives.

Last week’s announcement that leading banks are adding Zapp, a mobile payment facility, to their smartphone and tablet apps is yet another sign of the growing demand from consumers for digital wallets.

Stuart Gregory

Stuart Gregory

Online and Mobile Spending on the Rise

In 2013, UK shoppers spent a massive £91 bn online – with twice as much spent on mobile devices in December 2013 compared to the previous year – according to new figures from IMRG-Capgemini. The way we shop has changed dramatically and consumers are looking for alternatives to complicated checkout processes, where they need to enter card details each time.

Convenience Driving Mobile Payment Adoption

Increasingly, many transactions are made on your phone while on the go, and getting out your card to enter its details can feel like an unnecessary and time-consuming hassle. We believe that mobile is going to be key to the future of payments and that Digital Wallets will have a big part to play.

Our 1-Tap mobile payments product that was launched at the start of 2012 has been very successful, clear evidence of just how much customer demand there is for convenient and secure mobile payment products.

Competition in the Expanding Digital Wallet Market

The digital wallet market is an extremely dynamic area with many global organisations vying to take advantage of the continued growth in online transactions.

UK Businesses Leading in Payment Innovation

Like Skrill, the firm behind Zapp– VocaLink – is UK-based, and the support that five leading banks are giving them is a massive endorsement for British business and technology. We welcome VocaLink to the market and see this announcement as further evidence that European companies are leading the way in new and innovative digital payment methods.

 

Stuart Gregory, VP eWallet at Skrill

We all want faster and easier ways to pay so digital wallets are the natural extension to our increasingly cashless lives.

Last week’s announcement that leading banks are adding Zapp, a mobile payment facility, to their smartphone and tablet apps is yet another sign of the growing demand from consumers for digital wallets.

Stuart Gregory

Stuart Gregory

In 2013, UK shoppers spent a massive £91 bn online – with twice as much spent on mobile devices in December 2013 compared to the previous year – according to new figures from IMRG-Capgemini. The way we shop has changed dramatically and consumers are looking for alternatives to complicated checkout processes, where they need to enter card details each time.

Increasingly, many transactions are made on your phone while on the go, and getting out your card to enter its details can feel like an unnecessary and time-consuming hassle. We believe that mobile is going to be key to the future of payments and that Digital Wallets will have a big part to play.

Our 1-Tap mobile payments product that was launched at the start of 2012 has been very successful, clear evidence of just how much customer demand there is for convenient and secure mobile payment products.

The digital wallet market is an extremely dynamic area with many global organisations vying to take advantage of the continued growth in online transactions.

Like Skrill, the firm behind Zapp– VocaLink – is UK-based, and the support that five leading banks are giving them is a massive endorsement for British business and technology. We welcome VocaLink to the market and see this announcement as further evidence that European companies are leading the way in new and innovative digital payment methods.

 

Key Takeaways

  • UK online retail hit £91 bn in 2013, with mobile device spending doubling in December year‑on‑year.
  • Major UK banks are integrating Zapp, a VocaLink mobile payment service, into their banking apps.
  • Digital wallets offer a faster, more secure, and more convenient checkout alternative to traditional card entry.

References

Frequently Asked Questions

What is Zapp?
Zapp is a mobile payment service developed by VocaLink that enables real‑time bank‑to‑merchant payments via a mobile banking app using secure digital tokens.
Which banks support Zapp?
UK banks including HSBC, Nationwide, Santander, First Direct and Metro Bank partnered to integrate Zapp into their mobile apps.
Why is mobile spending increasing?
Mobile spending surged due to convenience—smartphones and tablets facilitate on‑the‑go purchases, avoiding lengthy card entry at checkout.

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