NICE Actimize has unveiled a major upgrade to its SURVEIL-X Holistic Conduct Surveillance platform by integrating cutting-edge Generative AI via Actimize Intelligence. This advancement ushers in a new era in detecting market abuse and conduct risks, offering financial institutions unmatched accuracy and operational efficiency.

The enhanced platform addresses the growing complexities of monitoring employee communications by employing large language models (LLMs) to interpret full conversational context. Moving beyond traditional keyword-based rules, Actimize Intelligence assesses tone, sentiment, jargon, and intent, enabling firms to more precisely differentiate suspicious activity from legitimate interactions. This results in up to 85% reduction in false positives and the ability to identify up to four times more instances of misconduct, including insider trading, market manipulation, and collusion.

Chris Wooten, EVP of Vertical Markets at NICE, emphasized that integrating Generative AI into SURVEIL-X signifies a breakthrough in conduct risk detection. He explained that it empowers compliance teams to achieve higher precision and efficiency while substantially decreasing operational burdens caused by false alarms. Drawing on over two decades of financial services expertise, NICE is leveraging AI to set a new benchmark in communication surveillance.

Supporting over 150 languages, the platform ensures global reach and provides detailed explanations for each alert, clarifying the reasons behind flagged communications—streamlining investigations and enhancing investigative workflows.

Vinod Jain, Strategic Advisor at Datos Insights, highlighted that combining AI with trade and transaction monitoring transforms surveillance from reactive to proactive risk management. He stressed that deep contextual analysis uncovers subtle misconduct patterns without adding operational complexity, emphasizing the value of integrated platforms that unify structured and unstructured data for comprehensive oversight.

SURVEIL-X offers comprehensive risk coverage for buy-side and sell-side firms, insurance providers, crypto exchanges, and regulators. Its capabilities extend beyond communication monitoring to include case management tools with built-in workflows and automated trade reconstruction, expediting investigations and enabling swift responses to potential violations.

As part of NICE’s broader Compliancentral ecosystem, SURVEIL-X consolidates communication, trading activity, and archiving into an AI-powered compliance platform. This unified approach enhances detection, streamlines investigations, and strengthens regulatory adherence.

By embedding Generative AI into its solutions, NICE Actimize is transforming traditional compliance into a proactive, intelligence-driven process—helping organizations better detect emerging threats, uphold regulatory standards, and safeguard market integrity in an increasingly complex financial environment.