NewVoiceMedia, a leading global provider of cloud contact centre solutions announced the appointment of Jonathan Judd as Partner Manager of North America. In his new role, Judd will continue to build NewVoiceMedia’s integrated, comprehensive global partner strategy and drive continuous customer success across all markets.

“As NewVoiceMedia continues its rapid growth across regions, verticals and product offerings, it is paramount that we focus on strengthening partnerships, maintaining unparalleled integration with Salesforce and providing the best possible customer support,” said Jonathan Gale, CEO of NewVoiceMedia. “Appointing Jonathan Judd reflects our commitment to delivering on these growing demands and is instrumental to our continued success as the leading cloud contact centre vendor”.

Jonathan Judd

As Partner Manager of North America, Judd will focus on driving partner relationships with Salesforce to maintain NewVoiceMedia’s position as the leading contact centre provider within the Salesforce ecosystem.

Judd has 23 years’ experience in the contact centre industry, including five years spent as a channel sales manager developing successful partner channels at LiveOps and 8×8. He also served as business development manager at InContact where he managed the Salesforce relationship. Prior to that, Judd spent 18 years running contact centres and supervising hundreds of tech support and customer service professionals at MCI, Oracle, HP, CVS Caremark and H&R Block.

“It’s an exciting time to be joining the NewVoiceMedia team as they are strongly positioned within the partner ecosystem”, comments Jonathan Judd. “I’m looking forward to applying my knowledge and expertise in this field to maintain NewVoiceMedia’s leadership across the region”.

Joining Judd is Eric Coyle, who is transitioning from VP of Sales Engineering to VP of Solutions Strategy. Prior to working at NewVoiceMedia, Eric spent more than 25 years supervising technical sales teams for Salesforce, Oracle and VMware. In this new position he will work alongside the executive team to develop a strong customer proposition strategy that will increase growth in global markets.