INPS is the 2nd biggest healthcare IT provider in the UK. Proximity Communications implemented ShoreTel unified communication, Mobility & Enterprise Contact Center, linking INPS’ three sites across the UK in London, Coventry and Dundee as well as remote workers who make-up one third of employees. The ShoreTel unified communication system is enabling INPS to clearly differentiate itself from its competitors in a very tight market, in the area of customer service. It is helping INPS achieve its goal of helping customers operate more efficiently.
Videos
INPS utilizes ShoreTel UC for higher customer service levels in healthcare
Published by Uma Rajagopal
Posted on April 17, 2014
1 min readKey Takeaways
- INPS replaced its legacy PBX system with ShoreTel’s unified communication and contact centre solution across three UK sites.
- The solution integrates web chat, email, and mobile collaboration, enabling faster customer responses and reduced call times.
- Remote staff and multi-site integration allow seamless communication regardless of location, improving internal collaboration.
- Deployment at the Dundee office was completed three months ahead of schedule, highlighting implementation efficiency.
References
Frequently Asked Questions
Who is INPS and what do they provide?
INPS is the second‐largest healthcare IT provider in the UK, behind Vision clinical systems used extensively in primary care settings.
What solution did INPS implement?
They implemented ShoreTel Unified Communications, Enterprise Contact Centre, Mobility solution across their three offices and remote workers.
What benefits resulted from the ShoreTel deployment?
The deployment delivered faster customer responses, reduced call times, improved internal collaboration, and enabled seamless multi-site and mobile connectivity.
How was implementation efficiency demonstrated?
The ShoreTel deployment for INPS’ Dundee office went live three months earlier than expected.
Tags
Related Articles
Italian fintech Conio secures EU licence for crypto services
ING bets on subscription model to lift fees amid growing digital-banking competition
Revolut's co-founder to leave CTO role
Revolut's US bank aims to offer FDIC-insured products, stablecoin
Polish mobile payment system Blik eyes euro zone expansion after Romania, Slovakia
More from Videos
Explore more articles in the Videos category
From Resilience to Innovation: Sucor Asset Management’s Vision for the Future
How AI, Cash, and Customer Experience Are Transforming Banking in Europe
Your Bank.Your Rules
Charting the Future of Banking: Insights from Daniel Asiedu of OmniBSIC Bank Ghana
Unlocking Investment Potential Sucor Asset Management’s Vision for the Next Generation of Investors
Navigating APAC’s Dynamic Markets: Allianz Trade’s Strategy for the Future
Guiding Success: Daniel Asiedu’s Leadership and OmniBSIC Bank’s Growth Journey
Shaping the Future of Banking: Diebold Nixdorf on Technology, Resiliency, and Sustainability
Global Banking & Finance Award® Winner – OmniBSIC Bank Ghana Limited
Revolutionizing Banking in Africa: Absa Bank’s Journey Towards Digital Excellence and Inclusive Growth
AmBank SME Amplify
Exclusive interview with Ranga Reddy, CEO of Maveric Systems